12-26-2022 04:06 PM
It seems as if my nest mini 1st generation is bricked. It just became useless by itself. Was working fine the evening, the next morning it was non-responding and the Home app cannot pick it up. Tried everything to revive it. Nothing is working. No lights coming on, and no response. Only green light comes on when I press the reset button at the bottom. Tried several configurations to reset, but no luck. Tried switching on and off more than 30 times, but still no luck. Please help
12-31-2022 04:55 PM
Hey ef2,
Thanks for sharing details about the issue here. I know how challenging it is to not have a working device when needed - let's dig deeper. A few questions: when and where did you purchase your Google Home Mini? Are you using the original power cable that came with the device?
Let's try theses steps below:
Let me know how it goes.
Cheers,
Muddi
01-03-2023 05:01 PM
Hi ef2,
I'm just checking in to see if the troubleshooting steps shared helped?
Cheers,
Muddi
01-04-2023 04:00 AM
Good day
Thanks for the response.
Yes, I tried this several times, with no luck.
Any other suggestions?
01-04-2023 05:17 PM
Hey ef2,
Thanks for the update. Could you tell us when and where you purchased your device? Also, what country are you located in?
Cheers,
Muddi
01-04-2023 05:21 PM
Good day
I bought it at Bestbuy in the USA. I am however currently living in South Africa.
Regards
01-04-2023 05:24 PM
There is also a change that I bought it at Walmart. Not sure now.
01-04-2023 05:40 PM
Hi ef2,
Could you tell us when did you purchase it?
Cheers,
Muddi
01-04-2023 06:01 PM
Hi
I bought this in 2018
01-04-2023 07:17 PM
Hey ef2,
I appreciate the quick response. Based on the information that you've provided, your device is out of warranty because your device comes with one year warranty only. Visit this link for more information about Google's limited warranty.
Let me know if you have additional questions or concerns. Otherwise, I'll close the thread after 24 hours.
Cheers,
Muddi