I have a nest hub max that i use to stream a nest camera. I start the stream then zoom into the area i want to watch. Constantly it keeps resetting the zoom back the original zoomed out view.
Th nest hub stream should stay on the zoom view that is set.
Please let me know how to fix
We’re sorry to hear about the zoom function when streaming your Nest Camera using your Nest Hub Max. I’ve tried it here on my end and the zoom function stayed that way until I set it back to default. Let me help you through this. Let’s first do a sequential reboot by unplugging the power cord from your router followed by your Nest Hub Max and your Nest Camera. Restarting your phone where your Google Home app is, might also help.
If the issue persists, unlink and relink your Nest Camera from your Nest App and/or Google Home app.
Keep us posted.
I have completed all the steps and am still seeing the same behavior.
I start a hub max stream of a nest IQ cam in my nursery, pinch to zoom to what i want to see. Then at some point the zoom resets back to the no zoom. Sometimes is quick, sometimes a few hours.
Can you please let me know how to fix this issue.
Thank you for doing the provided steps. We've tried recreating your concern on our test device but it worked as intended. Our Nest Hub Max streamed our Nest Camera, we zoomed-in and waited for a while and it never went back to normal unless we wanted it to. It would seem like unlinking your Nest Camera from your Nest Hub Max should do it. This way, we can refresh the connection between the two.
When you remove a device from a home in the Google Home app:
Note: Some basic device data may remain associated with the home.
Once done, kindly re-link your Nest Camera to Google Home and make sure that all are on the same account and Wi-Fi connection. Tell us how it goes.
My apologies for the delays. If you haven't filled out any form or contact us via call or chat, you can fill out this form with all the needed information then let me know once done.
Hey there ryannemeth,
I see that our higher support has sent you an email for you to reply with the needed information. Reply to them your device’s serial number and its firmware version. Please do not send those information here in the Community page to avoid safety and security concerns.
If you have any questions or other concerns you now have contact with our higher support. Please continue the conversation there for this thread will be closed after 24 hours.