08-31-2022 06:19 AM
I recently started having issues with my Nest Hub's stating a message "Camera Feed not Available" after asking it to stream a camera. Below are the steps I have taken to isolate the issue to the Nest Hub.
The issue is only with the Nest Hub not being able to stream the cameras. I have done everything I can think of short of removing my entire home and rebuilding from scratch which would not be ideal as I have a lot of products.
09-03-2022 11:33 AM
Hey quigleyvision,
We're sorry to hear you're having problem streaming your camera to your Google Nest Hub — let's see what's going on.
When did it start happening? Have you tried resetting your Nest Hub? If the issue persists after resetting your device, please provide the cast firmware and software version of your Nest Hub? Also, include the version of your Google Home and Nest app.
Looking forward to your response.
Best,
Alex
09-06-2022 01:15 PM
Hi quigleyvision,
How's it going with your Nest Hub? Are you still getting the same result after resetting your device?
Thanks,
Alex
09-04-2022 11:33 PM
I have the same issue. I’ve rebuilt my home removing all the cameras and re-adding them. Cameras stream fine on the google home app and the nest app. The issue is the google hub. It’ll open the nest camera for a few minutes and then it’ll say camera feed unavailable.
Nest app version. 5.69.0
Google home version 2.57.109
FUCHSIA VERSION
6.20211109.1.3166240
SOFTWARE VERSION
45.1.15.450549110
CAST FIRMWARE VERSION
160.305621
09-06-2022 03:14 PM
Hey BriMaeWong,
Thanks for the additional information. Have you tried resetting your Nest Hub? If so, please fill out this form so that we can check this with our team.
Best,
Alex
09-07-2022 08:02 PM
Hello,
Yes I am still having this issue. I have reset everything as well. It’s an issue only with the Google Hub
Both Google Home Versions
System- 6.20211109.1.3166240
Cast - 1.60.305621
Nest App 5.69.0
Google Home Version - 2.57.109
09-10-2022 12:23 PM
Hi quigleyvision,
Thanks for trying and for the additional information. Could you fill out the form above so that we can check this with our team? Let us know once you're done.
Cheers,
Alex
09-12-2022 04:59 PM
I have filled the form out
09-13-2022 12:02 PM
Hey quigleyvision,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Kind regards,
Alex