Can't Connect when not in room

[mrsnicoleryan]

My Google home works fine with the doorbell but when I try to view my living room camera through the home device, if I'm sitting in the room and reboot it shows the camera. But when I leave the house, I'm unable to view the camera.  It says connecting forever then times out.

I rebooted the wifi and home screen.  

[MikeClark2000]

WiFi is such high frequency that it does not penetrate through walls well. The 5GHz band is less crowded but penetrates walls far less easily. You may be closer to an interference source. For example your neighbour's router or your microwave oven.

[Dan_A]

Hi mrsnicoleryan,

This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers and smart camera and doorbell are we working with? When did your issue begin? Were there any recent changes made?

MikeClark2000 is correct. Being able to monitor your home with a smart camera keeps you at ease, however, it would be great if you are in the area where your Wi-Fi can reach your monitoring  device. Also, you mentioned that it’s when you leave your house that you’re unable to see the live feed. Have you checked if your mobile data is on? If not, could you enable it and try to view your camera again? If yes, it would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers and last, your smart camera.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.
    

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi mrsnicoleryan,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan