My Google Nest Mini 2ng Gen Speaker is fkd up again... It started saying "sorry, something's not right" again!!!!
WHAT THE HELL ARE YOU DOING TO THEM OVER THE AIR?????????? WEREN'T YOU SUPPOSED TO RELEASE A FIRMWARE UPDATE TO FIX THEM???? JESUS......................
Now I have to factory reset it a third time, in a very short amount of time! I hate doing that!!!! I hate you!!!!!
FIX THEM ALREADY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Same issue here. My Nest Mini Gen2 works fine for a while, then poops its pants every couple of days - or sometimes hours! So annoying, especially since when it DOES work it’s an incredibly useful gadget.
I know, right?
Seriously, wtf are they doing to them??????????????? Is it the Google Home app that is screwing them or is it Google themselves somehow??
Just come out and say it, "Yes, our speakers have big issues. We will recall all of them and replace them with newer, better versions(5th Gen...)" or something like that. But say something, ANYTHING!! Don't just leave your customers with paper weight products! Don't you care about your public image, at least? God........
So, is there any dev that can answer this question? And answer to this long lasting plague of an issue?
I'm speaking to google support now. He said he never heard of this issue before, and that it's my internet............
Pfffff, how disconnected are you from your community?? There are a ton of reports about this here.
@AnUnhappyUser, @MattHK, this is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? It would help a lot if you could do a sequential reboot first:
To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.
Keep us posted.
Q: "When did your issue begin?"
A: My Nest Hub is brand new. The issue was there from the start.
Q: Were there any recent changes made?
A: Nope. It's brand new. (and my network is via a 'Google Nest WiFi Router')
None of these 3 suggested steps make any difference:
Dan: "To eliminate network issues, please try setting up your device using a mobile hotspot. "
Me: I doubt this will work, as iPhone hot-spots are 5gHz, and I'm pretty sure the Nest Hub can only use 2.4gHz, but I'll give it a go.
None of your troubleshooting works, because I already DID all of this, on live chat!! So, no Dan, it is not an internet issue, 'cause ALL my other crap in my house that use wi-fi, would stop working as well!!! None of it helps!
So, how about you guys come back from your fantasy world, and fix their **bleep** Firmware!
Btw, I did try once when this happened, to use Google Assistant on my phone. But I don't remember if it worked or not.................. Maybe if this thread is still alive when it will happen again, and it will, I'll write it here then. I just wish all these mini-threads can be put into a mega-thread.
Apologies for the delayed response and thanks for your efforts. You can both use the 2.4 GHz and the 5 GHz, but your phone must also be on the same network as what you want your speakers to be on. Here’s how:
If your speaker or display is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:
If you get an error message that says "could not communicate with your [device]" when you try to forget your network, or the steps above don't work, you'll need to factory reset your device and set it up again.
Tell me how it goes.
Sorry to disappoint you but, BOTH my phone and the speaker are set on the 5GHz band.
As I told you, IT'S NOT AN INTERNET ISSUE!!!!! Stop being stuck up with the internet/network crap, already! Are you blind, you can't read, what?? Jeeeees.
I DID ALL THIS CRAP "LIIIIIIVVEEEE" WITH AN ACTUAL DEVELOPER, ON LIVE CHAT. HE COULD NOT HELP, NOTHING WORKED! THE ONLY "FIX" WAS TO MANUALLY FACTORY RESET THE SPEAKER BY SETTING IT ON MUTE AND HOLDING THE TOP BUTTON.
So please get this to your head, this thread is not me asking for help, because there isn't any! This thread is for asking the Nest developers to fix the freaking FIRMWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I know you are trying to help in your way, I'm not trying to offend you. BUT TRUST ME when I say you can't. And accept already that the issue is much worse, and this needs to get to the highest tier, so the actual devs REALLY look in their Firmware's code to find the issue. Or look at the Assistant's API in relation to the Cloud Server. Maybe there's an issue with the Cloud Server, like over-solicitation. It gets too many requests at one point in time, that it gets stuck or something.
A lot of things could be the cause. But unless the developers and network engineers REALLY look into it, the issue will never be fixed, and will continue to plague ALL your Nest products, past and future.
What’s the ‘needed information’?
The form is pointlessly generic.
it doesn’t ask us specific questions about the issue. And it asked for the ‘Community Thread’ without clarifying if it wants the name of the top-level thread, the name of this specific sub-thread or the URL of this sub-thread (I pasted in the latter ).
At community thread I just pasted the link to it. It's easier to find, than to search for a name. And seems it accepted the whole address.
Dunno how this new one will help, when I already sent one a while ago............
We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. Also, please continue the conversation there for our team to have a deeper understanding of the issue. Also, they can gain more information via email whereas here in the Community, for your security, private information is not allowed. Please note that this thread will be locked after 24 hours.
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Please, continue the conversation with our higher support via email for this thread will be locked after 24 hours.