Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can’t connect Netflix to my nest hub.

Community Member

I used have Netflix and Disney set up. It disconnected itself a while ago and I tried to reconnect and gave up. I tried again today, and still have had not luck. 
I’ve tried unlinking and rekindling to no avail. I’ve turned if the device and back on tried again. My home app is updated. 


Community Specialist
Community Specialist

Hi Rmac1,


This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?


It would help a lot if you could do a sequential reboot first: 


  1. Unplug the power cord of your router, followed by your Nest speakers.
  2. Plug them back in after 3 minutes.
  3. Restarting your phone might also help.
  4. You can also reinstall the Google Home app and make sure you’re using a Google account with a Gmail domain.


Once done, try the steps below since some video apps require you to link the app account to your Google Account:


  1. Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, or speaker or display.
  2. Open the Google Home app.
  3. Tap your account.
  4. Verify that the Google Account shown is the one linked to your Nest speaker or display. To switch accounts, tap another account or Add another account.
  5. Go back to the home screen, and at the top left, tap Add > Video.
  6. If the app requires to be linked, tap Link > Link Account.
  7. Complete the sign in steps.

Note: For Netflix, if you have a personal profile on a Netflix account, you can link your personal profile and set up Voice Match to play content where you left off.


For more information, see this guide.



Community Specialist
Community Specialist

Hi there,


I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.



Community Specialist
Community Specialist

Hello there Rmac1,


It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.