Can’t connect to google home mini!

[Emmalouwho30]

I can’t connect to internet on my google home mini? I have unplugged and plugged it back in and still won’t still connect to the internet! What can do do get it connected?

[kiltguy2112]

Try doing a power off reboot of your router.

[Azarco]

Hi Emmalouwho30,

Thanks for reaching out.

If rebooting your Google Home Mini and router didn't help, make sure your devices are within 15-20 feet of your router. 

Give these additional steps a try:

• Toggle the Wi-Fi settings on your phone.
• Reinstall your Google Home app.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.

We appreciate the help, kiltguy2112!

Best,

Alex

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Dan_A]

Hi folks,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan