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Can't connect to new wifi router

mmontalvojr
Community Member
I have a FIOS modem/router and added a TP-Link AC1750 Smart WiFi Router (Archer A7) -Dual Band Gigabit Wireless Internet Router.  I deleted the mini speaker and Nest Display from my Home and tried adding them while logged into the new wifi network with no success.  I have made numerous attempts, and every time it seems like it has worked, the device makes a sound to verify connection to correct device, and then after confirming wifi network and password, I get a message that it cannot communicate with the device.  Phone is connected to the new wifi network.  I have also tried setting them up on the old network and that won't work either.
1 ACCEPTED SOLUTION

mmontalvojr
Community Member

Problem resolved.  I had to do a factory reset on both devices in order to set them up on the new network.  

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2 REPLIES 2

mmontalvojr
Community Member

Problem resolved.  I had to do a factory reset on both devices in order to set them up on the new network.  

Jeff
Community Specialist
Community Specialist

Hi, mmontalvojr.

 

Thanks for coming back and letting us know what worked for you. That will help others who might have similar situations. As we have a solution here, I'm going to go ahead and close the thread. If anyone has anything more to add, please feel free to open a new discussion.


Thanks!