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Nest Hub stuck on "G", factory reset makes no difference

KirkD
Community Member

Our google nest hub is stuck on "G"; it doesn't cycle or anything. Factory reset only works if Vol + & - held when powering up. Recovery mode comes up if only Vol - held during powering up; doesn't offer anything except factory reset, which goes back to "G".

I see others have had some solution provided by Google; why on earth are these hidden from everybody?

I await your reply.

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