Can't connect to wifi

[Panos]

Hello!!

I have a Google Nest Hub that is connected to my wifi. Every 2 or 3 days of working, I get the message "Can't connect to wifi". I unplug it, then I plug it in again and it works fine. After 2 or 3 days I get again the Can't connect to wifi message.

Can you please help? 

[MplsCustomer]

@Panos 

Have you tried temporarily relocating your Nest Hub closer to your router or Wi-Fi access point to determine whether you have a weak Wi-Fi signal at its current location that is causing it to disconnect?

[Panos]

Thank you for your reply.

Yes I have, but it didn't solve the problem. 

[Princesss]

Hi folks, 

Thanks for reaching out.

We're sorry to hear about this trouble on connecting your device to your Wi-Fi. Could you tell us how many Google Nest speakers are connected to your Wi-Fi network? Is it only happening on one device? Lastly, how far is your Google Nest speaker from your router?

Let us know more of it so we can try some steps that might resolve this.

Best,

Princess

[Panos]

Hi Princess.

There is only one speaker connected to the wifi, and it is literally right next to the router!

[Juni]

Hi Panos,
 

Thanks for trying that. Sorry that you are still experiencing the issue. You can go ahead and do the factory data reset to put back your Nest Hub to its default setting and set it up as a new device. Check the steps below on how to do it.

Here’s how to do the reset,  press and hold the volume up and down button located at the back of your Google Nest Hub together for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting your Google Nest Hub.

Check this link for more information.

Thanks,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

[Dan_A]

Hi Panos,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan