Can't fully setup Google Home Hub (Nest Hub 1st gen)

[jdcnosse]

For whatever reason, I was unable to cast or connect to my Google Nest Hub 1st gen (model H1A), so I decided after a reboot that it wouldn't hurt to just factory reset it and try to re-set it up.

Unfortunately now I can't finish the setup. I get all the way through the setup to almost the end, then I get an error on my phone saying

"Your Nest Hub was setup successfully but can't be found. Make sure your mobile device and Nest Hub are on the same Wi-Fi network.

Turn off AP isolation

If AP isolation is enabled on your router, you will need to disable it."

The Nest hub is stuck at the screen saying "Connected, Follow the instructions in the Google Home app."

I have already verified that AP isolation is disabled in my router settings, and that UPnP is enabled. For my wifi, the 5ghz band has DFS disabled (because Roku doesn't play nice with it) and is set to 80mhz. the 2.4ghz band is set to 20mhz.

I'm honestly at my wits end because I don't know why it's not seeing the device.

[Chuck4Buck]

I am having the same issue with my 1st gen home hub, hopefully there will be a solution.

[Princesss]

Hi folks,

Thanks for reaching out. 

Since you've attempted to set it up again, let's make sure that these settings are met:

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device.
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses.

Configuring your Router Settings

• Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).
• Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Hope this info helped.

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Chuck4Buck]

Hello Princess, thank you for the info.

I have verified the settings that you have recommended. After running the initial set up steps and the hub installs the update it the 4 dots spin and nothing happens. The hub is online, I am able to go to the Google Home app and adjust the volume and I get the clicking sound from the hub.

It seems like it goes bad after the update is complete.

[Princesss]

Hi Chuck4Buck,

Thanks for trying the steps. Could you please send us a photo showing the Google Nest Hub so we can check on it further?

Best,

Princess

[Princesss]

Hi Chuck4Buck,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Chuck4Buck]

Hi Princess,

Here are pictures, one of the display with the spinning dots and one from the Google Home app. The display is added in the app, and I can adjust the volume and it clicks from the home hub.

Display picture

Home App

[Princesss]

Hi Chuck4Buck,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hi there,

I'm just checking in to see if you have the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hey Chuck4Buck,

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

[Chuck4Buck]

Hello,

I have submitted the form.

Thank you,

Chuck

[Muddi]

Hey folks,

I just wanted to check if anyone still needs help here? Feel free to update the thread so we can further assist you.

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni