cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Can't get google home to connect to home wifi

anabelbrockhard
Community Member

I followed instructions from the support page and set up my google home mini using another mobile device's hotspot.  Now, how do I change the network so that it connects to my home wi-fi?  I have the MAC addresses for both the device and the wifi network that I need it to connect to, but I don't know how to change the network.

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi folks,

 

@MikeClark, thanks for the help.

 

@anabelbrockhard, thanks for posting. I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: what is the make and model of the phone that you are using? What is the exact message that you are getting from the Google Home app during the setup? Is the old network still available?

 

You can full reset your Home Mini to put it back to its default setting and set it up as a new device. Check this helpful link.

 

Let me know how it goes. 

 

Thanks,

Juni

Azarco
Community Specialist
Community Specialist

Hey anabelbrockhard,

 

How''s it going with your Google Home Mini? Are you able to connect it to your Wi-Fi? Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.


Best,
Alex

Azarco
Community Specialist
Community Specialist

Hello anabelbrockhard,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.


Regards,

Alex