Can't play my own Apple Music playlists on nest

[Lbw]

I ask it to play my Apple Music playlist, andit plays something similar but not MY LIST. Not my personally curated list.

Yes my Wi-Fi is working. Yes I have unplugged the thing and plugged it back in. Yes I have unlinked my Apple account and re-linked my Apple account. Many times. I have the same issue on my Home mini and the nest. Yes they are using the same Wi-Fi. Yes AGAIN, the Wi-Fi is working. I'm the only one in the household. The playlist works just fine on my computer and it works just fine when I ask Alexa to play it. Hopefully now we've gotten all the nonsense out of the way and we can perhaps find out if someday somebody is going to fix this?

and yes I have tried renaming the playlist and that doesn't work either. 

[AndersC]

Hi @Lbw,

Thank you for posting in the community. I'm sorry to hear you're experiencing some inconveniences when playing your Apple Music playlist on your Google Nest speakers. I also appreciate all the information you provided about the troubleshooting steps you performed to fix this. I'm happy to help.

Before providing some additional troubleshooting, please confirm the information requested below:

• What is the model of your Google Nest speakers and how many of them do you have?
• What is the country of your residence?
• Were you able to play your Apple Music playlist on your Google Nest speakers before?
• What was the voice command you used to play the desired audio content?

Please keep me posted. I'll be waiting for your response.

Regards,

Anders

[Lbw]

USA. It's happening in one Nest and two older Home Minis. So it's NOT the devices, it's the technology. A lot of us have this issue and instead of Google actually trying to fix it you have us  jump through hoops and do all sorts of tests and send you all sorts of information in hopes that we eventually will just go away. I say "hey Google, play my playlist My School of Rock on Apple Music" and it says "ok, playing School of Rock." Or it says "OK playing School" and then plays some song called School. It used to work once in a while. Now it doesn't.  Yes, I have tried renaming the playlist and I've also asked it to play other playlists and it does the same thing.

[AndersC]

Hi @Lbw,

Thank you for replying. It looks like you already performed most of the necessary troubleshooting steps.

Could you please confirm if you've had the chance to factory reset your devices and add them back to the Google Home app? You can factory reset your Google Nest speakers by following the steps in the article Factory reset Google Nest or Home speakers or displays.

Keep me posted.

Regards,

Anders

[Lbw]

I factory reset and it's still doing the same thing

[AndersC]

Hi @Lbw,

Thank you for confirming this. It's really important to have all this information confirmed in order to proceed and fix this inconvenience.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
To help us assist you better, please include the link to your Community thread and your Community username.
Don't hesitate to reach out if you need help or have more questions in the future.

Regards,

Anders

[Lbw]

I've already filled out the form and gone back-and-forth with them like 15 times answering all of their questions and nobody has actually done anything yet. I was hoping maybe putting it on here might get me some different results but I guess not.

[AndersC]

Hi @Lbw,

Thanks for letting me know you filled out the form. I understand this isn't the best experience, especially since you were previously able to play your Apple Music playlist. With all the details about your concern and the troubleshooting you've done here, the team will have what they need to proceed and do their best.

Best regards,

Anders