Can't set alarm on Insignia Google Home Part 3

[doctorwizz]

It's happening again. Insignia Google Home Can't set alarms. Started 2 days ago

Part one is here. It's locked. https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-set-alarm-on-Insignia-Google-Home....

Part two is here: https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Can-t-set-alarm-on-Insignia-Google-Home...

When I try to set an alarm or a reminder, all Google says is "I'm sorry. I don't understand." Fun times.....

Works on GH Mini and others. 

Who else?

It is not an Insignia problem. It is a Google issue!

[rich26]

Have to set as timer

[doctorwizz]

That is not the solution. They fixed it before. They can fix it again. 

[ByronP]

Hi doctorwizz,

Thank you for posting here in the community. I´m sorry that your Insignia device doesn´t work to set the alarm. I understand how frustrating it is, especially if you already posted previously about this issue and it is still happening again. Help´s here.

For your concern, please try the following steps to isolate the issue:

Make sure that your mobile device is connected to the same Wi-Fi or linked to the same account as the speaker.

1. Open the Google Home app.
2. Select the speaker or display settings.
3. At the top right, tap More, then Reboot.

Also, please unplug the speaker by following the instructions here:

1. Unplug the power cord from the speaker.
2. Leave it unplugged for one minute.
3. Plug the power cord back in.

As a recommendation, since you mentioned that it works with Google Mini and others, you might try to contact Insignia´s manufacturer to check for firmware updates that are causing a malfunctioning of the alarm for the device to fix the issue.

Let me know if you need more assistance.

Regards,

Byron

[doctorwizz]

Like I said, it is not an Insignia problem. And none of those steps above will fix it. Google needs to fix it like they did before. 

[ByronP]

Hi doctorwizz,

Thank you for posting. I´m sorry that the previous steps didn´t work for you. I tried to review all the steps and exhaust all options to fix the problem.

For this concern, please fill out this form, and our specialist team will reach out to you for further assistance on this issue.

Let me know once you´re done.

Regards,

Byron

[Chegism]

Still happening.

[Atom_]

Same problem for the past few weeks.

[ByronP]

Hi folks,

Thank you for posting. I'm really sorry that it's still happening. I understand that this could be frustrating since it was started a few weeks ago. Help's here.

I just want to confirm: did you already fill out the form that was previously posted? If you didn't, please do it; our specialist team will reach out to you via email for further assistance.

Let me know once you're done.

Regards,

Byron

[Jimmeh]

Just adding to the pile here, we have two of these speakers and neither will set an alarm now.

[wileybrown]

Help!!!

[ByronP]

Hi wileybrown,

Thank you for posting here in the community.

For better assistance. Can you tell me more details about your issues?

Please keep me posted; I'll look forward to your response.

Regards,

Byron

[potash]

This problem still continues.  It is such a basic thing.  I really hope the support people here are a alpha version of AI as other AI or real people would offer better responses that unplug, reboot, or explain the details.  We all d those things before coming here.  It is a simple thing to understand.  Google doesn't understand the phrase "Set an alarm" followed by a time.

[ByronP]

Hi potash,

Thank you for posting here in the community. I'm truly sorry if your inconvenience persists. I understand that you think that these responses are from any kind of IA, but this is not the case. We always work to improve Google Nest devices.

To better understand your issue, could you please explain more details for further assistance?

Please keep me posted; I'll look forward to your response.

Regards,

Byron

[Jimmeh]

It's been started multiple times before, but the same command that works on other Google Home/Nest devices (set an alarm for <time>) results in a response of "Sorry, I didn't understand" or similar on the Insignia Google Home devices that have previously supported the same feature for years.

[ByronP]

Hi Jimmeh,

Thank you for posting the details. I'm sorry that you had an inconvenience with your command.

I appreciate your thoughts on this concern. Please share your feedback so we can better address it in future updates.

Regards,

Byron

[cjzayas75]

Ditto.  I had to change my google account due to a takeover that Google will not address.  Now after resetting my insignia speakers, I can't set an alarm....ITS AN ALARM CLOCK, its main purpose is to set alarms and it can't do that.

[ByronP]

Hi cjzayas75,

Thank you for posting here in the community. I'm really sorry that you are unable to set your alarm on the insignia device. I understand how frustrating it is when there is a regular setting on your device.

I just want to confirm: did you already fill out your feedback that was posted previously about this issue? so it can address it better to work on future updates.

Regards,

Byron

[cjzayas75]

I don't need follow up on this.  I got rid of the devices and moved to Amazon ecosystem

[ByronP]

Hi cjzayas75,

We sincerely apologize for the frustration and inconvenience you've experienced with your Nest devices. We understand how disappointing it is when the technology doesn't work as expected.

Your feedback is invaluable to us as we strive to improve our products and customer experience. We are committed to ensuring a positive experience with Nest.

Regards,

Byron