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Can’t turn on my nest audio

Community Member

Nest audio was working great in a pair. Left town for a few days and came back to one of them not working. Have tried unplugging/plugging in (after a minute, etc). Have tried turning off and on 10 times (unplugging and plugging in, both with mute switch on and off). Have tried a different power supply, and tried power supply on different device (new supply didn’t turn on nest, and old supply powered on other nest audio unit)


I have tried to factory reset, but it isn’t working. 

I have had these for about a month, live in US, have all updates done through home app. I’m lost, no lights turn on and I can’t connect it. 


I tried many time but it doesnt work. 
it seems my nest audio have internal issue. 

Community Specialist
Community Specialist

Hi everyone,


We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.



Community Specialist
Community Specialist

Hey Jungkyun,


Chiming in, based on the information that you've provided your device is out of warranty, and we can no longer replace it. Visit this link for more information about Google's limited warranty policy.


Let us know if you have additional questions or concerns about your device, otherwise; I'll close the thread after 24 hours.



Hey folks, 


Thanks for reaching out.


We appreciate you for chiming in @RachelGomez123 and @Dianahemes.


We're sorry to hear that you're experiencing this. Since you have tried some troubleshooting steps, may we know when and where did you purchase your Google Nest Audio so we can check your warranty options?


Looking forward to your response.




Thanks for the responding. 

I purchased my nest audio 2020, Nov at best buy at Laredo, TX. 

I hope I can get repair service.