Nest audio was working great in a pair. Left town for a few days and came back to one of them not working. Have tried unplugging/plugging in (after a minute, etc). Have tried turning off and on 10 times (unplugging and plugging in, both with mute switch on and off). Have tried a different power supply, and tried power supply on different device (new supply didn’t turn on nest, and old supply powered on other nest audio unit)
I have tried to factory reset, but it isn’t working.
I have had these for about a month, live in US, have all updates done through home app. I’m lost, no lights turn on and I can’t connect it.
Chiming in, based on the information that you've provided your device is out of warranty, and we can no longer replace it. Visit this link for more information about Google's limited warranty policy.
Let us know if you have additional questions or concerns about your device, otherwise; I'll close the thread after 24 hours.
Thanks for reaching out.
We're sorry to hear that you're experiencing this. Since you have tried some troubleshooting steps, may we know when and where did you purchase your Google Nest Audio so we can check your warranty options?
Looking forward to your response.