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Can you help with communicate connect to Google Home

Rdianco
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

 

I'm trying to add a Google Home speaker that was on a previous Google WiFi network.  I have a new network with Google Nest router points and some of the older Google WiFi points.  Other devices work fine other than a Google Home speaker and the original router of the old Google WiFi points.   For the Google Home I am getting a "cannot communicate with Google Home" error when adding it to the network even after hearing the chime.

1 REPLY 1

Rdianco
Community Specialist
Community Specialist
Hi Confusednow,
 
Have you tried Factory Resetting Your device and then setting it up again as a new device?
 
Factory Reset:
 
 
- From Cathal S (Gold Product Expert)