Cannot Factory Reset Nest Audio Speaker

[davep123]

A while back I needed to factory reset my Nest Audio Speaker. I followed all the steps to the letter but now it will not reset. It simply hangs there with the front light displays moving from left to right as if its searching for wifi etc and then simply stops.

This happens every few minutes but still does not turn back on.

I have tried absolutely everything but cannot get the speaker back online.

Any advice or suggestions would be most appreciated as I desperately want my Nest Audio back.

[Babis_23]

Hey @davep123 have you tried the troubleshooting guide here?

if so,did it work for you? it didnt for me but maybe im doing something wrong..

Also read this post

[davep123]

Yep. Tried it all and still nothing. Just hangs there.

[Babis_23]

Welcome to the D.N.A. club then !!!

( Dead Nest Audio)

im in touch with Google support ,even sent them a video of Nest's current state when they asked me for it ,if and when i have any news i ll let you know

[GreatCanadian]

Any luck?

[Babis_23]

No, nothing yet 😕

[davep123]

Thanks so much! Really appreciate it

[Babis_23]

My pleasure bud!

Hope i get some news soon..

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

[GreatCanadian]

Done.

[Juni]

Hi GreatCanadian,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Regards,

Juni

[Babis_23]

Hey @davep123 & @GreatCanadian

Goodmorning guys!

Google Support sent me an email last night with instructions to send the device back and get a new one !

RMA approved !

Have a great one guys!

Babis

[GreatCanadian]

Thanks!! Appreciate the update!

[Muddi]

Hey folks,

Thanks for visiting the Community.

I appreciate @Babis_23 for helping and updating the thread with your resolution.

@davep123 and @GreatCanadian: Let us know if we can help you with anything about your Google Home/Nest devices, and we're happy to lend a hand.

Cheers,

Muddi

[Babis_23]

Hi @Muddi ,

Welcome to the team !

@davep123& @GreatCanadian we have an update!

Google supprort sent me all the RMA paperwork and upon packaging i realised the had my adrress wrong !!!!

To be more exact,they had the country wrong!!! I live in Greece,they decided that i live in Italy 😲

Got in touch with them , just to find out that they can't change the adrress (!!!!) and that the Nest device is out of stock (!!!!) in my country,eventhough i was instracted to send it to Poland 🙄 🤐

Now everything has been postponed for unknown time ☹️ and i'm just waiting for a Senior Support guy to coordinate with another Senior Support guy or guys,i don't know, to figure out something...

A real mess 😤

Thank you Google & goodbye

Babis

[Muddi]

Hey Babis_23,

Sorry to hear that. Please share the case ID so I can double check what happened.

Cheers,

Muddi

[Babis_23]

Hey @Muddi , goodmorning !

Case ID [5-7010000033649]

Give it a go please cause im really tired with this..

However,i will NOT give up,even i have to walk it back to Google myself !

Cheers

Babis

[Muddi]

Hey Babis_23,

Thanks for providing the case ID, and we appreciate your patience. Upon checking, your case is being worked on by our specialized team for replacement as it looks like we are having issues processing it due to your address. Please make sure to provide a physical address and not a postal address. Moving forward, we'll keep you updated through email as some of information are not allowed to be shared here in public.

Cheers,

Muddi

[Babis_23]

Hi @Muddi

The fact is that i'm runnin out of patience..

This case has gone really far for no obvious reason!

I ve provited your specialized team with a phisical adrress, they wrote the country wrong! The country!!!!!

I ve provited your specialized team the phisical adrress again, this time along with some Google maps photos, directions, total silence,for a week now, no responce!!

So i woudnt call them "specialized team", sorry.

Cheers

Babis

[GreatCanadian]

Gotta wonder about these speakers. I have 2 nest audios, paired. One is on the latest firmware update. The other just will not update. I have a nest hub 2 in my bedroom that won't show the app launcher. Brutal.

[Muddi]

Hey Babis_23,

I understand where you are coming from. I also followed up with them and rest assured that there are doing everything to send the replacement of your device.

@GreatCanadian: May I know the firmware version of your devices? Also, have you tried resetting and connecting one of your Nest Audio to a different network to check if it receive an update?

Cheers,

Muddi

[GreatCanadian]

Hi,

My home mini is on 1.56.324896

My Nest Audio is on 1.56.324896

My newer Nest Audio is on an older version, but cannot seem to be able to get that right now. That's the one I can't seem to update.

My Nest Hub 2 is on 1.56.324896

The one nest audio that I cannot update is on an older firmware.

The Nest Hub will not show the app launcher. 

I have reset all devices. I have deleted the entire setup. Uninstalled and reinstalled the Google Home app. I have set up all devices again under a new Home and still have the same issues. 

[Muddi]

Hey GreatCanadian, 

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi