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Cannot connect to wifi

Grayble
Community Member

Lost internet connect. Will not reconnect 

8 REPLIES 8

David_K
Platinum Product Expert
Platinum Product Expert

Was your Google Home speaker successfully connected to Wifi previously?

Try these steps:

  1. Open the Google Home app.
  2. At the bottom, tap Devices > + Add > New device.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, first time powering the speaker off and on again, then try those steps again. If not resolved, you’ll need to factory reset your speaker or display, then set it up again.

Grayble
Community Member

Yes and to the same Wi-Fi & password.

Alex_S
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for the help, @David_K.
 

@Grayble, were you able to factory reset your Google Home device? What’s the exact behavior when setting it up again to your WiFi? Are you getting an error message?

 

Regards,
Alex

Alex_S
Community Specialist
Community Specialist

Hi Grayble,
 

I'm checking in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.


Kind regards,
Alex

Grayble
Community Member

We did many factory resets and deleted the Google home app off my phone and reloaded an fresh version of the app. The Home is connected to wifi. The message we get is to set up the Google Home app on the phone so something is not being recognized.

Alex_S
Community Specialist
Community Specialist

Hi there,
 

I just wanted to confirm, the message you were getting is from your Google Home whenever you give it a command? Are you using a dual-band router? If yes, on which band did you connect your Google Home? 


Best,
Alex

Alex_S
Community Specialist
Community Specialist

Hi Grayble,

 

Checking in — how's it going? Do you still need our help?


Regards,
Alex

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi