Cannot setup inbuilt Nest Cam on Nest Hub Max

[ash-n-roberto]

I recently purchased the Nest Hub Max. I understand the inbuilt camera can be used as a Nest Cam for home monitoring so I can see a live stream of my kitchen (or wherever I put the display). Apart from the screen size and speakers, this seemed to be the key feature that distinguished it from the Nest Hub 2nd Generation and the reason I bought it. 

BUT, I cannot get the Camera setup on Google Home for my display. I follow the steps to 'Set up Nest Cam', however after scanning the QR code and/or manually entering the code, it attempts to connect but eventually it says 'try moving closer, ensure you're on the same wifi etc.' 

I have done a lot of troubleshooting and spent over 1 hour with google support on the phone to no avail (the person didn't even think this was a feature and I needed a seperate Nest Cam to see live video feeds?!). He said to call back to get Australia support as he was in the US.

I have ensured that I'm on the same wifi, no other Bluetooth devices are connected, I'm using the same google account. I have also rebooting, deleting device and readding, factory reset adding a new home, different google accounts, a seperate phone. I don't have any other cams.

Help! I'm so close to sending it back for a full refund.

 

  

[Muddi]

Hey everyone,

Sorry for the lack of updates here. I understand this issue on setting up the built-in camera of Nest Hub Max has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. We've shared this information with our team, and were advised that a fix will be rolled out on the next update. Meanwhile, please provide the current firmware version of your device and the country where you are located in.

Cheers,

Muddi

[DCManager]

I resolved the issue by creating a new account. There was no problem with the camera. I spent nearly a year trying to get someone from Google to understand this. So, I took matters into my own hands.

[Muddi]

Hi DCManager,

Nice to hear that using a new account works for you! Let us know if you have additional concern about your device, and we're glad to further assist you.

Cheers,

Muddi

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Muddi]

Hey everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi