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Cannot start ClassicNL from TuneIn by speech

WimAbbenhuis
Community Member

I used to start the day by saying "Hey Google, stream ClassicNL". And then ClassicNL played.

Since two days, when I say "stream ClassicNL", my Google Nest Hub and my tree mini's start playing Radio Peyi A, and the screen says Radio Classic FM (witch is not the same as ClassicNL).

Workaround is open TuneIn on my iPhone, choose ClassicNL and stream that to my Nest Hub and/or Mini's.

What has happened here?

 

52 REPLIES 52

Bnice
Community Member

Same problem here... No solution yet...

Tune In support is also working on it; they gave me this advice:
Please try to play the station ClassicNL with the below-mentioned command and let us know if you are able to play the exact station or the issue persists.
"OK Google, play Classic FM Nederland on TuneIn"

Unfortunately it did not work for me.

WimAbbenhuis
Community Member

I reported this issue yesterday also to the supportdept.  of TuneIn (mailto:#)

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for posting in the Community.

 

Sorry to hear about what's happening when playing ClassicNL from TuneIn. I'd like to know more about it so we can try some steps.

 

Has anyone of you tried to check other radio stations from TuneIn using voice? Let's go ahead and try 2-3 radio stations to see if it is also giving the same results. That way we can isolate if the issue is within TuneIn or the speaker itself. Please include the radio stations that you have tried once you respond to this thread.

 

Keep me posted.

 

Best,

Princess

Every other station works perfect. Only ClassicNL. Problem is when I say "stream ClassicNL", my Google Nest Hub and my tree mini's start playing Radio Peyi A, and the screen says Radio Classic FM (witch is not the same as ClassicNL).

Tune In support is also working on it; they gave me this advice:
Please try to play the station ClassicNL with the below-mentioned command and let us know if you are able to play the exact station or the issue persists.
"OK Google, play Classic FM Nederland on TuneIn"

Unfortunately it did not work for me.

Princesss
Community Specialist
Community Specialist

Hi WimAbbenhuis,

 

Thanks for the detailas you've shared.

 

If other stations are working fine ang it is isolated onl on ClassicNL, that means that there's an ongoing issue on that specific station. We could try to perform a complete reset, however, we cannot guarantee that it will work after that since it is the only station that has been affected by this.

 

Best,

Princess

Better if you do not take action at this moment. Tune In is working on it, see their last reply to me:
Thank you for sharing the details with us.
This is a known issue that our Developers are aware of and we're working to resolve the problem.

So let's wait what they will come up with.

Princesss
Community Specialist
Community Specialist

Hi WimAbbenhuis,

 

Right. I'll keep this thread open for the next few days so we can still monitor what's their response. In case you have additional question, you can always respond to this thread.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Chiming in to ensure everything is covered here. How was your device? Are you able to listen to ClassicNL now? Feel free to update this thread, if you still need help with your device, and we're happy to help.

 

Cheers,

Muddi

As said I also reported this issue to support of TuneIn.

Their last reply came this morning:

We were able to reproduce, but the issue is not from our end. Our team has already reached out to Google. At this time, we do not have a timeframe on when a fix is expected. We hope to hear back from them soon with an update.

So we will wait Google’s actions. 

Muddi
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Thanks for coming back to us. My apologies for the delayed response.

 

Please replicate the issue, and send feedback using the keywords, "Unable to play ClassicNL on TuneIn" so we can further investigate this issue. For instructions on how to send feedback, you can visit here

I'll update this thread once I know more information. 

 

Cheers,

Muddi

Done.

WimAbbenhuis
Community Member

I say PLAY CLASSIC NLI say PLAY CLASSIC NLTuneIn startsTuneIn startsand gives Classic FMand gives Classic FM

Muddi
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Thanks for sending feedback. Our team confirmed that we're able to received it. Let's monitor the issue and wait for an update from TuneIn. Will keep this thread open for a while, and get back to you once we have more information to share.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Just wanted to check if you're still having the same issue?

 

Cheers,

Muddi

Yep. No change, no improvement.

afix
Community Member

I have the same problem on my Home mini, Nest mini, Nest audio, Nest hub and even my Harman Kardon Citation soundbar BUT NOT on my smartphone (even using Google Assistant voice commands).

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the delays. We are getting reports that some stations from TuneIn are also not working. The team still looking into the issue, and rest assured that I'll update this thread once I know more.

 

Cheers,

Muddi

afix
Community Member

Do you have any idea why the problem does NOT seem to occur on smartphones when using Google Assistant voice commands?

Muddi
Community Specialist
Community Specialist

Hey afix,

 

To confirm, have you tried reaching our to the radio station to check if there's an ongoing issue on their end?

 

Cheers,

Muddi

afix
Community Member

No I haven't because it seems to be a Google Assistant issue, since it DOES work with voice commands on my  smartphone. Some background info:

  1. We are in The Netherlands
  2. ClassicNL is a radio station in The Netherlands
  3. It used to be called "ClassicFM"
  4. I have set my Google Assistant language to Dutch (NL)
  5. Until recently Google Assistant accepted both names 
  6. But since a few weeks it plays "Radio Peyi A, Radio Classic FM" from Haiti on both voice commands on external devices, but not my Samsung S20FE smartphone

It looks like Google Assistant on external devices sees "ClassicNL" as an alias for "ClassicFM" (rather than the other way around) and  no longer finds the Dutch ClassicNL but only the Haitian Classic FM. I do not have an explanation why it DOES work correctly on my smartphone.

afix
Community Member

Extra info:

  • In step 5 it confirms that it will play "ClassicNL" (even if you tell it to play ClassicFM)
  • On my wife's Samsung S21FE it DOES work too
  • And here voice commands give the same results

As I reported (long) before :

I adressed the issue to TuneIn and they were able to reproduce the situation. They also conluded that this must be something at Google and they reached out to Google. 
But lets stop pointing to one another and solve the problem please.  

I reported this in april; is it really rocketscience?

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate all your help by providing updates on this thread. We'll check this with the team again, and get back for more information.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

It's me again. The team is still investigating on the issue wherein some of the radio stations in TuneIn are not working. I haven't received any updates yet. I'll continue checking in with the team and share any updates I receive. I understand this issue has been happening for quite some time and has been a rather frustrating experience. 

 

Thank you for your patience while our team works through this.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

A quick update. Our team is still investigating this issue. I'll make sure to get back on this thread as soon as I have new information to share.

 

Cheers,

Muddi 

A new issue occurred:
Since I couldn't play ClassicNL I switched to Radio Swiss Classic. So I said "hey Google, play Radio Swiss Classic" and the music started.

But: since an few days, when I say "hey Google, play Radio Swiss Classic", the response is "I have searched, but I could not find Radio Swiss Classic on Netflix".
But I never asked for Netflix ...

A new attempt: I said "hey Google, play Radio Swiss Classic via TuneIn".

As a result I get: "I have searched, but I could not find Radio Swiss Classic via TuneIn on Netflix".

 

Muddi
Community Specialist
Community Specialist

Hey WimAbbenhuis,

 

Appreciate the information. I'll pass this along to the team so we can add it to the investigation bug. Could you tell us what country you are located in?

 

Cheers,

Muddi

As always: the Netherlands 😄 

Erik5
Community Member

I do have the same issue. Bought a Nest Hub because of a weak radio signal but I’m no longer able to play ClassicNL. I do get the same station as Wim (Radio Peyi A, and the screen says Radio Classic FM). 

Erik5
Community Member

I found sort of an alternative. When I say ‘stream Classic FM’ the assistant will respond in English and play the British Classic FM on globalplayer.

Yeah .....   but I would like to hear ClassicNL, which is very different from Classic FM...

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We appreciate everyone for updating this thread by sharing all your experience. Our team still looking into this issue, and I'll make sure to monitor and update this thread once I got new information to share.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

No new news to share at the moment. For those users still having the same issue, please let us know your location and other stations that you're having an issue with aside from ClassicNL (if there's any). This will help us investigate on the issue further.

 

Keep us posted.

 

Cheers,

Muddi

afix
Community Member

Thanks for keeping us up-to-date. I live in The Netherlands and still have the issue with ClassicNL (except on my smartphone!). No problems with the other 2 or 3 radio stations that I listen to.

Muddi
Community Specialist
Community Specialist

Hey afix,

 

Thanks for that information. Please provide the type of Google Home/Nest device that you have.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey all,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Its not the device ; its either Google or TuneIn.