Cant set an alarm

[Pugwash]

My nest will not set an alarm when asked with the ok google or from a routine. It understands correctly and repeat the command correctly but reponds that it doent know how to do that and gives me options it does when it doesn't know how to do something, in this case "set timer" or "set 10 minute timer" and then when I select any of them, it again responds that it "doesn't know how to help"!!!

Worked OK yesterday

[Omnihapi]

I've also had this happen

[Pugwash]

Miraculously it just started working again this morning ?.

[Dan_A]

Hi folks,

@Pugwash, awesome — glad to hear that your issue is fixed. May you share with us what steps you've taken for this to be resolved?

@Omnihapi, i'm sorry to hear that you're having concerns with setting an alarm and timer using your Nest device. A few questions: what Nest device do you have? What is the exact response when you're setting an alarm/timer? It would help a lot if you could do a sequential reboot first:

1. Unplug the power cord of your router followed by your Nest speakers. 
2. Plug them back in after 3 minutes tops. 
3. Restarting your phone might also help.

Set the desired timer or alarm as a test using the following commands:

• Timer: “Hey Google, set a timer for XX min” (“Hey Google, set a timer for 1 min”).
• Alarm: “Hey Google, set an alarm for XX” (Hey Google, set an alarm for 3 PM”).

Confirm if your speaker or display recognized the question correctly:
 

1. Ask your speaker or display to “Repeat the question.” Note: This will repeat the last question you asked.
   1. If it isn't repeated correctly, ask the question once more.
      1. If it still isn't recognizing the question, speak slower or try another question and have your speaker or display repeat the question to verify it was understood correctly.

Tell us how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Cheers,

Dan