Casting Issues

[MattH245]

How do we resolve casting issues to the Nest Hub Max, have tried casting videos from Android devices with no results, had been working for awhile then all of a sudden stopped 

[Princesss]

Hi MattH245,

Thanks for visiting the Community.

Sorry to hear that. Has this been happening on all cast enabled apps you used like YouTube Music, Spotify or other music service? Let's make sure that the phone you're using is also connected to the same Wi-Fi network where the speakers are connected. Lastly, move the phone closer to the Google Nest speakers and router for a better connection.

You might also want to check this link as an additional info: https://goo.gle/41EUV3R

Let us know how it goes.

Best,

Princess

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,
Princess

[Dan_A]

Hey there MattH245,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[MattH245]

Hey Dan, 

The casting issues I'm having are with video streaming on the Hub Max, I have a 7" and a 10" and have no issues casting video from apps like Xfinity & HBO Max with the 7" but my 10" unit stopped streaming video from these apps after many attempts 

Appreciate your help

[LovelyM]

Hello MattH245, 

We want to check with you if you are still unable to cast videos from Xfinity and HBO Max to your Google Nest Hub Max. If yes, please send me the Cast firmware and Fuchsia version that it's using. Here's how you can get those details: swipe up from the bottom of the display > Choose Settings > Device information > Technical information > Look for Cast firmware version and Fuchsia version.

Keep us posted. 

Kind regards, 
Lovely

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni