Casting cox contour to my Google Home Max

[RonCarter83]

About a week ago I lost the ability to cast tV to my Google Home Max room cox contour, i have reached out to my provider cox And they have been unable to resolve the problem suggested I reach out to Google forum. If anyone has any thoughts and why this might be please let me know I can cast youTube with no problem.

[Pac49]

I have the same problem. I tried to get a human to call back . That didn't work either.

[Juni]

Hi folks,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should. A few things: What message are you getting from your Google Home Max when you try to play Cox Contour on your TV? Are you both subscribers to their service? Are you able to play other services like YouTube on your TV? Are you able to cast using their app?

You can both do a sequential reboot. First, unplug your Google Home Max and TV for 30 seconds, then do the same thing to your Wi-Fi router to refresh all devices and your Wi-Fi signal.

Let me know how it goes.

Thanks,

Juni

[TF200140]

I get Tvapp Error Code 00100 on Cox Contour app

[Juni]

Hi TF200140,

Thanks for reaching out, Is your Cox Contour app updated? Have you tried to force close and re-open the app? Uninstalling and reinstalling might help too. You can also try to use another phone to further isolate the issue.

Keep me posted.

Thanks,

Juni

[TF200140]

Thank you but this issue did not got fix it still says 00100 thank you anyway 

[Juni]

Hi there, 

Thanks for trying that, and sorry that you are still experiencing the issue. I would suggest that you contact the app developer to get further assistance with their app. Partners are expected to support the integration of their products with Google Nest and Home devices.

If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Best,

Juni

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess