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Connecting WYZE camera

geovdb
Community Member

I cannot seem to get my garage security camera to play on me Google Nest Hub. I have the camera listed on Google Home but the Hub does not stream the camera.

18 REPLIES 18

Muddi
Community Specialist
Community Specialist

Hey geovdb,

 

Thanks for reaching out, and apologize for the late response.

 

I know how it feels when you can't stream your Wyze camera on the Google Nest Hub -- we're here to help. To confirm, is it working before? Are you able to stream the camera from the native and Google Home app? What is the error message that you're getting? Do you get the same response when you use the Google Assistant app on your phone? Also, could you share some of the steps that you've done?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey geovdb1,

 

Thanks for coming back to us. In order for me to help you please provide all the information needed below:

 

  • Is it working before? 
  • Are you able to stream the camera from the native and Google Home app? 
  • What is the error message that you're getting? 
  • Do you get the same response when you use the Google Assistant app on your phone? 
  • Could you share some of the steps that you've done.

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey geovdb1,

 

I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

 

Cheers,

Muddi

geovdb1
Community Member

I still need your help to connect my Wyze to my Google nest type 1 (??)

Manu1
Community Member

Hi,

Did you found a way to make it work?

Im having the same issue.

Muddi
Community Specialist
Community Specialist

Hey Manu1,

 

My apologies for the delays. I'd love to help you with your concern, and it is best if you could provide the information needed from my last response. This is for us to isolate and narrow down the issue.

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Manu1,

 

How was your device? Are you able to stream your Wyze camera on the Nest Hub? Feel free to respond on this thread, and the community will be happy to help.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Manu1,

 

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting! 

 

Cheers,

Muddi

geovdb1
Community Member

If you sent or gave an solution I missed it. Please re-send it.

Jake
Community Specialist
Community Specialist

Hey there,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. I did find an article with some details that could be of help. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!


Best regards,

Jake

Kimberly7915
Community Member

I am having same problem. Mine was working prior to this and now it's not it says cannot link to wyze cam or wyze app is currently unavailable but it's working over my phone and in wyze app..

Juni
Community Specialist
Community Specialist

Hi Kimberly7915,
  

Thanks for sharing some details and I’m sorry for the trouble this has caused you, let me help you out. Please try to unlink and relink your Wyze camera and see if it will make a difference.

 

Check these steps:

 

Unlink

  1. Open the Google home app.
  2. Tap your device > Settings > Unlink or Remove device > Unlink or Remove.

Relink

  1. Open the Google Home app.
  2. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  3. Verify that the home listed is the one you want to pair your security camera to. To switch between homes, click the triangle to the right of the home name.
  4. At the top left, tap Add  > Set up device >  Works with Google.
  5. Choose your camera manufacturer from the list to finish the setup process.

Let me know how it goes.

 

Best,

Juni

Azarco
Community Specialist
Community Specialist

Hello there,

 

We don't want to be a nudge but we'd like to check if the troubleshooting above works. Let us know so that we can assist you further.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.


Regards,

Alex

geovdb1
Community Member

I followed the instructions to disconnect and then reconnected my WYZE garage. cam using the Google Home App, but I cannot get my Google nest hub to stream the garage cam. I have tried various instructions to the Google nest hub but nothing seems to work. Any suggestions?

Azarco
Community Specialist
Community Specialist

Hey geovdb1,

 

Understood. Have you tried resetting your Google Nest Hub to its default settings? Are you able to stream it in your Google Home app? Also, are you getting the same message when streaming your camera?

 

Looking forward to your response.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

 

How's it going with your Nest Hub? Are you still having trouble controlling your WYZE camera?

 

Thanks,

Alex

Juni
Community Specialist
Community Specialist

Hi folks,

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni