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Nest WiFi drops WAN and Nest points

Kwt
Community Member

It's ridiculous... working a week ago and now I'm without internet at home. Google updated my Nest WiFi firmware and now WAN PPoE dropouts every few minutes and the Nest Points all can't see the WIFi once that happens. I've been through every help step, every "trick" like DNS/IPv6 and so on. Even factory resets which is a nightmare with the WAN/wifi debacle.

It's like Google hacked my 1 year old network setup so I have to upgrade. Surely it can't be legal and breaks some Australian consumer rights laws ....

And to make it worse it's like they don't want you to fix it. Help is difficult... No chat support in Australia... Nest wifi community label Hyperlinks don't work... Nest WiFi is not even on the list of product for this forum...i had to select a next hub. And then no option to rollback firmware, dropping wifi when wan has issues. No logs. No web interface so you can operate Nest WiFi without having a mobile ...

Come on Google.

4 REPLIES 4

Jhonleanmel
Community Specialist
Community Specialist

Hi Kwt,

Thanks for reaching out and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

Hi Kwt,

Checking back in — have you had the chance to fill out the form?

Best, 
Mel

Hi Kwt, 

I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

Hi Kwt,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel