Connecting my hub to google home

[Spiffbuddy]

Google home can find the hub but when I try to connect it says it can’t connect. I moved the hub right beside the router but it still doesn’t work. What else can I try or should I replace it?

[David_K]

Try these steps:

1. Make sure your Google Home or Nest device is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot your Google Home or Google Nest device.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset the device and then retry setup. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

[Princesss]

Hi everyone, 

Thanks for posting in the Community.

@David_K - I appreciate your effort on answering this thread.

@Spiffbuddy - I hope you were able to successfully set up your Google Nest Hub using the steps @David provided. In case you still have questions, feel free to respond to this thread and we'd be glad to further assist you.

Cheers,

Princess

[Princesss]

Hi everyone, 

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be happy to answer it for you. 

Best,

Princess

[Princesss]

Hi everyone,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess