Connection issue network country

[Rdianco]

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Original poster: Laurentiu Mladin 

I try to connect my Google Hub again to my network, I have the Google Hub for 2 years and until 2 weeks ago everything was okay. From that moment for no reason I saw that on the display the speaker was disconnected from the network. I tried to connect again but it send me a message that my speaker in not supported for my country and is possible to not be compatible with my network. I reset the speaker to factory settings but no success. Please to help with this issue. Thank you!

[frances]

Hi Laurentiu Mladin,

Thank you for your message. Oh no! That is not great to hear that your Google Nest Hub is suddenly not working. That is really frustrating. I would be more than happy to help find an answer to this issue. First, I have some questions to get a better understanding of this situation.

• Which Google Nest Hub device do you have? (model and generation number)
• Where are you seeing this error message? On the device itself or the Google Home App?
• In which country are you currently living in?

In the meantime, here are the Google Nest Hub devices and in which countries they work in:

• Google Nest Hub Max

  • Australia, Canada, France, Japan, United Kingdom, United States (except Puerto Rico)

• Google Nest Hub (2nd gen.)
  • Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy Japan, Netherlands, New Zealand, Norway, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States (except for Puerto Rico)

I look forward to your response, thanks!

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day!

Hilary

[Hilary]

Hey Folks.

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,
Hilary