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Converted from Google Wi-fi to Eero Pro 6E

jonzy63
Community Member

 

Last Friday I had Best Buy/Geek Squad at my home to install 2 architectural speakers in my home. Coincidentally, the wi-fi went out while they were doing the install. I could have ran to the local BB and purchased another system, but for convenience (wife works from home), I gave them my approval to install the Eero Pro 6e mesh system. It wasn't seamless for our install anyway. But, that could have been cause i prefer to do things my way so I done a complete reset on saturday morning and started from scratch. My only challenge right now after spending hours with Google support is my Nest Hub Max will not stay connected. It's approx 8' from the main Eero. I've removed and reinstalled the app. I've done a factory reset multiple times. I've rebooted multiple times, I've removed and re-added the device in the app. I've activated the "My device is 2.4GHz only" within the Eero troubleshooting options...with no success. After all the attempts with Google support, we got it to connect with live video/cam, once. Shortly thereafter, it disconnected. Any suggestions? I'm not ready to throw the towel in just yet on the Eero. 

5 REPLIES 5

Muddi
Community Specialist
Community Specialist

Hello jonzy63,

 

Thanks for sharing details about the issue. I know how challenging it is when your Google Nest Hub Max keeps on disconnecting to your network. Could you share the case ID so I can check what happened. Also, have you tried connecting your Nest Hub Max to a different network to see if you will have the same issue?

 

Looking forward to your response.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni

jonzy63
Community Member

Issue is resolved. Resolution unknown 

Juni
Community Specialist
Community Specialist

Hi there,

 

As we got our resolution here, I'm going to mark this one as resolved. Please feel free to open up a new thread if you need assistance.
 

Thanks,

Juni