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Could not communicate with your nest mini

Rhystoot
Community Member

Changed my WiFi recently and my Google home nest refuses to connect when I use the app. I've unplugged it, I moved it closer, I've uninstallEd the app, I've done everything. I don't understand why it's not working

6 REPLIES 6

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the issues that you're having when connecting to the wifi, I understand this could be frustrating but I'm happy to help. 

 

I would suggest running through these steps:

 

  1. Do a factory reset, then connect it to the 2.4G band. 
  2. Run the Home app again and try to reconnect your device.

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

Thanks we just got new WiFi and there's not an option for 2.4 we have both but it just picks what's best, I switched it to manual but I still cant chose.

Right I figured out how to split my WiFi and I put it on 2G and it still didn't work 

Screenshot_20211113-105355_Home.jpg

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're still having these issues. 
Would you mind going through a factory reset on your device as well?

 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS