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Could not connect to google account

Coy_1
Community Member

Hey folks,

 

I am using google nest mini, hub and google home mini , but my nest mini has a misbehavior since a few days:

Everything runs fine since months, but since a few days the nest mini wasn't able any more to play music from web radio or playing the news. Other stuff like telling me the weather, traffic, jokes was ok. When i made voice orders for webradio the device told me "an error happened, please try again", in german: "Ein Fehler ist aufgetreten, bitte versuche es noch einmal, wenn du soweit bist"

Disconnect the power plug, did not help. I made a hard reset (switch off mic and put finger on the touch surface untill reset message will be told) and wanted to re-install the device. But know, everytime I add the nest mini as a new device to my google home app, in the end of the setup, there come's a error message (on german "Ein Fehler bei der Einrichtung ist aufgetreten") and that's it. After that, the nest mini will be displayed in the Home app, but always as "offline" 
After that the nest mini is able to play webradio or news when doing some voice orders, but after some hours the nest mini tells me I should login to the google home app, and won't do anything. At this point I have to reset the device again.

I did that reset and re-install several times, but in the end is always the same error. I tried different android devices and different wifi SSIDs.

 

Any ideas?

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for visiting the Community.

 

@RachelGomez123, we appreciate your help on answering this thread.

 

@Coy_1, we hope that the steps provided by @RachelGomez123 worked on your end. If there's anything else that you want to ask, feel free to respond to this thread and we'd be happy to assist you further.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hello there,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess