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Cyber Abuse and Domestic Violence via Google *trigger warnin*

Surviving
Community Member

I am a domestic violence survivor. My abuser took the Google product with the display but left the hub and mini speakers all over the house on our first separation. He took all of the electronics on the last separation. We have been no-contact for over two years: other than a monstrous third-party custody battle with his mother. I was updating my phone today and found that the home devices are still active for the email I use for legal correspondence. I am floored. I know that he was stalking me and our children during our separation and continues to stalk me. I have updated my password multiple times in this period but he has paid more to CompTIA than child support and I have no doubt that he could have found ways to exploit the system. 

 

WOW

 

My question is:

How can I permanently and absolutely remove any/all of my information from home devices that I no longer have access to?

Follow-up:

Escaping domestic violence is a paperwork nightmare and I have written more words for the right to be safe than my master's degree. Google One allows me to have my video visitation recorded, my evidence organized in multiple ways because I'm dealing with multiple countersuits, nullifies the impact of stolen devices (we're on the fourth wave...) and makes everything available to my family should I disappear. I believed that it was secure. I am signed up with dozens of medical record providers, notary services, idDOTme, and every government agency with the email address that is affiliated with the whole setup. Changing my email address is not an option. He purchased the setup with a BestBuy credit card and we routinely used the card for the discounts when we had a shared life. He then used proof of ownership of the credit account to have the legal right to take all of the electronics and circle back for  my personal/work laptop after my escape. 

 

Other survivors at the shelter have experienced similar things. Commonly, the abuser buys electronics for the children and uses them to stalk the victims. One incident involved a child Google searching the menu for a local restaurant using their free WiFi without understanding that the shelter WiFi is secured at the IP level. All devices have universal locations off but that wasn't enough. 

I would love community feedback on strategies for dealing with what we've been calling the domestic violence digital divide as many survivors end up getting an ACP device ("Obama phone") and starting over. They lose their ability to double verify and have no access to vital services. Escaping often means no identification or vital records. One tragic example is a woman who filed for a tax refund and fled but she made a typo in one of their social security numbers and needed to file a 1040X. She could not get the text message to login to her tax preparation service or her payroll service or her IRS account. Her abuser had her devices and reported identity theft that caused a domino effect and her identity was still being investigated when she went back to her abuser and lost her life. I know that this is a heavy post for this community and I would love help finding a more appropriate forum but I was only checking my own account because I was notified of her outcome and wanted to be sure my data would be available to my family if I was not. 

Further, if there is no such service or consideration, please send the concept to the highest ranking tech person YOU know. She was only 38 and leaves behind five children. I'm so tech ignorant that my "Hey Google, what time does Aldi close?" likely caused our "coincidental" encounter and it took years for me to realize that was possible. 🙏🏻😭

 

6 REPLIES 6

Mary73
Community Member

 

The women (especially the younger ones) at the family courts that helped you with your restraining order, or any local community services for women, may be able to help you with the technical side of things if you call and ask. 
Abuse using technology is a lot more common than you think, so they should have a set of procedures for you to go through. 

You could speak to your lawyer about getting a court order to have the police retrieve the main unit and any other speakers, cameras etc that went with it. I’m trying to figure out exactly what he can do with the main one, because if you’ve reset your passwords and reset all of your speakers, that should be sufficient. But he could have copied all of the info already onto his system. Also it depends on what you’ve allowed to be shared with him when together (like calendars, location etc) and what email you have used as a backup to reset your password or what you’ve used for 2FA. 

I think that speaking to Google help directly would be a safer bet, than asking us though TBH. 

I’ve been in a scary domestic violence situation where I left the state. So I know that it’s better to err on the side of caution. 


I would close all of your emails. Open new ones using a new phone #. Speak to Google about your situation and how to make sure that your new accounts are not connected to the old ones in any way. Hard reset any Google speakers etc that you have in the home too.
Tablets, phones, laptops, consoles, all of it will need to be looked through. Make sure that nothing has a tracker or a “find my” on it. 
Does he own the Microsoft account that your computers and laptops with Windows on it, belong to?


I would get a new cell number and only give it to those you trust.

I would have seperate cheap burner sims for you and the kids, so that if a mistake is made, the sim can be dumped. Even a cheap set of phones for the time being, until you can get your main ones  checked.
Invest in a vpn for all tech.
I use a modem with built-in vpn and a router (not mesh) specifically for IOTs like bulbs, Google home, plugs, smart TVs etc.
I also have an iPhone with built-in vpn, for when I’m out and about. I never use any free wifi, but you can get that on Android for cheaper, I’m just not very phone savvy. Don’t forget about the kids tablets and laptops in regard to VPNs and no using free wifi.  
Scan everything for spyware. 
If you don’t know how, call a tech professional to do it. 


But it sounds like your main issue is your Google accounts and any emails + phone numbers.
I’d speak to Google and ask how to close them completely. And make sure that you use a new phone number when opening a new Google email, so that it doesn’t link to the old one.

Dont reuse any passwords or use dates that are important to you. Use a password manager. 
Ask them how to hard reset any Google home hardware, so that you can use your new Google email/ID for it.


Lots of positive thoughts. 
I hope that someone has a better answer for you. I know it’s a terrifying time and every noise makes you jump. 
A trip to the Hardware Store and some padlocks on my gates, made me feel a lot safer when we settled down. Just have a fire-safe plan. 
Stay safe🤗🤍

Surviving
Community Member

There is a lot of information in your reply and I will be trying to unpack that but I would like to point out that the abuse is typically financial, too. I don't have an attorney because I haven't been accused of a crime. I don't have access to a typical ISP because I don't have a residential address and I'm court ordered to use email to interact with him and the state efile service is connected to my potentially compromised email address and it can't be reset. 

 

In fact the child support (I pay, more financial abuse) and many other state agencies are connected to the address. Just logging into this account to reply required me to tap a number on my old phone. 

 

 

@Surviving 

If you need to talk directly with Google Nest Support, start with the link below. On the "Resources" page, do not select any of the help links; just click "Next step" to get to the phone or chat contact options.  Contacting Support by phone means Support will call you back on the number you provide; you can't call them directly.

https://support.google.com/googlenest/gethelp

Dan_A
Community Specialist
Community Specialist

Hello folks,

 

@Surviving, I’m sorry to hear about the experience you’re having, and I hope you get through it. I'm chiming in to ensure you've got the answer you're looking for. Have you reached out to our team via phone or chat from the link provided by MplsCustomer? Feel free to let us know if you have more questions about this.

 

We really appreciate your help, Mary73!

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

LovelyM
Community Specialist
Community Specialist

Hello Surviving,

We want to ensure you are good to go. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity.

Many thanks,
Lovely