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Device performs, then leaves an error message

Tee4Trevor
Community Member

Hi.. Recently, the Google Nest Max, has started doing this annoying thing. If you say "Hey Google . Turn on/off the kitchen light." and it actually does the task. Then a minute later, the hub says "I am unable to perform that task. Please try again later." I have reset everything back to factory, and yet it persists. Any help?                                                                                                                                                                     

7 REPLIES 7

Rohva
Community Member

Having the same problem with Nest Hub (2nd gen) and Hue lights. Lights go on & off as commanded but still get that annoying message afterwards.

koczadly
Community Member

Same here for almost 2 weeks, Google seem to not care.

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Tee4Trevor
Community Member

Hi

It still does it, from time to time. I have my voice set to the male voice, yet the second voice of the spoken and FALSE error message is the female voice. Its frustrating and i'm even considering changing my allegiance. I have reset, rebooted, reconfigured everything i can, to no avail.

Jake
Community Specialist
Community Specialist

Hey Tee4Trevor,

 

I am sorry to hear you are still running into the issue. I know this is not the most ideal situation. I did find a helpful article with some troubleshooting steps that could be of help. Please let me know if that helps resolve the issue.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Tee4Trevor,


I wanted to check in and see if you are still in need of any help with your device? Please let me know if the article was of any help as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Tee4Trevor,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake