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Device previously set up by another user

Desmae
Community Member

Hi,

For the last days I had an issue with my Google nest mini, it was always saying ''hmmm, an error occurred please try in a few seconds'' or ''there was glitch, please retry in a few seconds'' 

So I thought there was something with internet so I forget the network and nothing happened I thought maybe just forget device and when I wanted to add my device again it told me ''Device previously set up by another user'' so now I can't reboot my device because I can't connect to it anymore. 

1 Recommended Answer

David_K
Platinum Product Expert
Platinum Product Expert
1 REPLY 1

David_K
Platinum Product Expert
Platinum Product Expert

The simplest way to fix this is to factory reset it and set it up again.

Factory reset Google Nest or Home speakers or displays - Google Nest Help

Try these steps to avoid issues during setup:

Need help with setup? Troubleshoot common Google N… - Google Nest Community