Device utility nor Google home able to activate google home mini

[Bellaclift]

When setting up my factory resettled google home mini with my Google Pixel 4A 5G, it connects to Google Home (app version: 2.58.35.5), and Device Utility as prompted, but does not get past the activation phase in the Device Utility app. The error message reads: "Could not connect to your Google home mini. Make sure that it is nearby and that you connect to it when prompted".

I have activating my google home mini with another phone: Google Pixel 3 XL through device utility and it connects but only gets up to the screen that reads "Connecting to Wifi. Google home is now connecting to (my wifi name)".

And then an error screen comes up that reads "Connection problem during set up. Please check your wifi network settings."

The google home app version is the same on the Pixel 3 XL.

Could someone help please?

Thanks

[David_K]

Try these steps:

1. Open the Device Utility app, and then turn Wi-Fi OFF in your phone's settings as instructed.
2. Once the app finds your device, tap on its name if you have multiple devices that need activation.
3. Go back to your phone's Wi-Fi settings and turn Wi-Fi back ON.
4. Re-open the Device Utility app and tell it to connect to your device.
5. It should now connect successfully and you can follow the setup steps.

[Bellaclift]

Hi there,

I tried this and still getting the same error message. 

[David_K]

What country are you located in?

[Bellaclift]

I'm in Australia

[Dan_A]

Hello folks,

@David_K, thanks for the help.

@Bellaclift, I'm jumping in to ensure everything is good here. Do you still need help in setting up your Google Home Mini? Let us know by updating this thread, and the Community will be happy to lend a hand.

Regards,
Dan

[Bellaclift]

Hi Dan,

Yes I still need help.

[Muddi]

Hey folks,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi

[Bellaclift]

Hi muddi,

As per the last post I still need help.

Thanks

[Muddi]

Hey Bellaclift,

Thanks for confirming. Looks like all troubleshooting steps has been exhausted. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Bellaclift]

Hi muddi,

I completed that form 3 days ago. 

Thanks

[Muddi]

Hey Bellaclift,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
 

Cheers,

Muddi