10-02-2022 05:35 AM
When setting up my factory resettled google home mini with my Google Pixel 4A 5G, it connects to Google Home (app version: 2.58.35.5), and Device Utility as prompted, but does not get past the activation phase in the Device Utility app. The error message reads: "Could not connect to your Google home mini. Make sure that it is nearby and that you connect to it when prompted".
I have activating my google home mini with another phone: Google Pixel 3 XL through device utility and it connects but only gets up to the screen that reads "Connecting to Wifi. Google home is now connecting to (my wifi name)".
And then an error screen comes up that reads "Connection problem during set up. Please check your wifi network settings."
The google home app version is the same on the Pixel 3 XL.
Could someone help please?
Thanks
10-02-2022 07:19 AM
Try these steps:
10-02-2022 03:43 PM
Hi there,
I tried this and still getting the same error message.
10-04-2022 11:54 AM
What country are you located in?
10-07-2022 04:51 PM
I'm in Australia
10-07-2022 03:34 PM - edited 10-07-2022 03:40 PM
Hello folks,
@David_K, thanks for the help.
@Bellaclift, I'm jumping in to ensure everything is good here. Do you still need help in setting up your Google Home Mini? Let us know by updating this thread, and the Community will be happy to lend a hand.
Regards,
Dan
10-07-2022 04:52 PM
Hi Dan,
Yes I still need help.
10-10-2022 09:14 PM
Hey folks,
It's been some time since this thread was updated. Does anyone here need assistance?
Cheers,
Muddi
10-10-2022 09:17 PM
Hi muddi,
As per the last post I still need help.
Thanks
10-11-2022 03:21 PM
Hey Bellaclift,
Thanks for confirming. Looks like all troubleshooting steps has been exhausted. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Cheers,
Muddi
10-11-2022 03:22 PM
Hi muddi,
I completed that form 3 days ago.
Thanks
10-12-2022 03:22 PM
Hey Bellaclift,
We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.
Cheers,
Muddi