Disable Youtube video on Nest hub

[bmd]

Hi,

I'm using the Nest Hub to play music from Youtube (Premium, if it makes any difference).

How can I disable all the Video content and switch to Audio-only mode when playing songs? (content filters don't seem to allow this kind of behaviour).

Thanks!

[Azarco]

Hey bmd,

Thanks for reaching out. 

While we don't have a way to switch Audio-only mode when playing songs from YouTube, you can play music from YouTube music since you have a premium subscription. You can check this article for more information.

Hope this helps.

Best,

Alex

[bmd]

Hi Alex,

Thanks for the suggestion - this does seem to work but not with all the songs.  (e.g. "Hey Google, play Astronaut in the ocean", starts playing a video using Youtube music).

Thanks!

[Azarco]

Hi there,

Kindly check if YouTube music is set as your default music provider. Here's the steps:

1. Make sure the customer's mobile device is connected to the same Wi-Fi or linked to the same account as the speaker or display.
2. Open the Google Home app.
3. Tap account (the customer’s initial or their profile picture).
4. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon > choose another account or Add another account .
5. Go back to the home screen.
6. Tap Add > Music.
7. To choose a default service, select the preferred music service available. The Assistant uses this choice when the customer uses the voice command “Hey Google, play music.”
8. Include your music provider when requesting a song. Try saying "OK Google, Play [song name] on YouTube music".

Let us know how it goes.

Regards,

Alex

[bmd]

Hi,

I checked - `Youtube Music` is the music service (same account on device & phone).

When asked to play a specific song (i.e. "Play astronaut in the ocean [on youtube music]"), it replies: "Playing astronaut in the ocean on Youtube music" and starts playing the video (tapping the screen shows the Y. Music logo in the top left). When asked to play "Masked Wolf", an entire playlist is played (including the previously mentioned song, without video).

So it seems like a "feature" of Youtube music where it tries to augment the experience showing videos for specific songs.

Thanks!

[Azarco]

Hello bmd,

Is it only happening with a particular song? If possible, could you send us a short video clip? Also, have you tried checking if this is happening with other music provider?

Thanks,

Alex

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni

[bmd]

Hi, I’m not sure how it choses if the audio only or video on.

Here is a recording of the behavior.

Thanks!

[Azarco]

Hey bmd,

Thanks for sending that video, it gives a clear view of what's going on with your Nest Hub. Could you give us the cast firmware and software version of your  display? Also, fill out this form so that we can check this with our team?

Regards,
Alex

[bmd]

Hey Azarco,

I've filled the form

Software vers: 47.9.4.447810048

Chromecast fw: 1.56.324896

[Muddi]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi

[nirosorin]

I have exactly the same problem. I want to prevent any videos from youtube or youtube music from being played on nest hub. I have children in the house who can play their own music and sing and dance, but I don't want them to watch cartoons too, because they will mess up their screen time.
So, what is the method by which I can prevent any video content on nest hub?
I've tried in digital wellbeing, but there's nothing I can turn on there, I can't put any filters.
I'm in Romania and use YouTube Premium, if that matters.

[Princesss]

Hi nirosorin,

I understand what you mean and I know it would be very helpful for you if that feature to turn off video is available. Have you already tried, "Ok Google, play <song title> from YouTube Music" instead of asking to play from YouTube.

Let us know the results.

Best,

Princess

[nirosorin]

I actually never ask specifically to play something on youtube music. And as I've just said it's the kids who abuse this feature, so I cannot really hope to have it resolved by telling them to use a different command. 

I've put it back in the box to return or sell it several times already. It's absolutely frustrating to not have such a basic feature as to just use it as a photo frame...

[Princesss]

Hi folks,

@bmd, thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

@nirosorin, I totally understand and I know it would be very convenient if this feature is available on Google Nest speakers. In the meantime, we’d like to encourage you to send a feedback for any features that you’re looking forward to using with our Google Nest devices. You can see the instructions on this link: https://goo.gle/2NvQG6R

Best,

Princess

[Muddi]

Hey everyone,

It's been some time since this thread was updated. Does anyone here need assistance?

Cheers,

Muddi