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Nest Hub 2nd Gen Issues

Bricemb96
Community Member

@Google @Nest

Can we get some quality improvements and fixes for the 2nd gen nest hub?

I've been using the feedback option on the unit itself as well as through the Google Home App and web page for a long time and none have seemed to been reviewed and acted on at all.

It appears Google/Nest has forgotten or abandoned the 2nd gen nest hub as it is plagued with issues, horrible response times, and far behind in feature functionality.

What further shows the 2nd Gen Nest Hub is forgotten/abounded is the fact Google pushes the next generation OS on the Max and the 1st Gen nest hub but doesn't update the newer nest hub which makes no sense at all.   

3 Recommended AnswerS

Bricemb96
Community Member

No disrespect intended @Juni but please understand how frustrating this is now that your the

(lost count of Google representatives who have asked me to do the same thing, even though I already provided them details of me doing that and more already)

but I can’t allow you guys to continuously waste more of my time doing the same steps over and over again for you guys to eventually shrug your shoulders and end up not even reporting the issue.

this is such a big issue with google support!

View Recommended Answer in original post

I no longer have the energy or motivation to continue to do the same thing expecting a different result with you guys. As it has been nothing but disappointment!

View Recommended Answer in original post

I have no questions besides what is wrong with the whole structure of google support?

what had happened to Google over this last three years? Why is it structured so poorly that it is just plagued with issues in ever department?

View Recommended Answer in original post

12 REPLIES 12

Way past that Rachel thanks though.

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Regards,

Juni

Bricemb96
Community Member

Well sure if you guys are actually able to raise issues up to the team to actually be reviewed and fixed then I have a long list for you.

Juni
Community Specialist
Community Specialist

Hi Bricemb96,

 

Thanks for the response. We are here to help. Based on your initial post, it appears that there is a delay when you do some commands. How long does it take for your Nest Hub 2nd gen to respond? Have you been experiencing WI-Fi issues lately?  What features do you wish to add to it? Could you tell us more about it so we can better assist you?

 

Looking forward to your response.

 

Thanks,

Juni

Bricemb96
Community Member

It’s much more than just a delay with some commands.

My Wi-Fi has no issues what so ever.

 

1. Yes extreme delays after commands, but that isn’t even the big issue here.

2. Many times the assistant jumps between a male and female voice.

3. Many times the assistant responds with "there has been a glitch" or "please try again in a few seconds".

4. As for the feature and improvement request.. that is seriously a lot right now, most is features or features and improvements that it is surprising if even have to mention right now.

Juni
Community Specialist
Community Specialist

Hi there,

 

Thanks for the details you provided. Sorry that you are still experiencing the issue. Let's rule out the possibility that it has anything to do with the network. Set up your Nest Hub 2nd gen using a mobile hotspot. You need two phones for this. Follow the steps below. 
 

  1. Phone 1 open hotspot.
  2. Phone 2 connects to Phone 1 hotspot.
  3. Phone 2 download Google Home app.
  4. Factory data reset your Google Nest speaker.
  5. Setup Nest speaker using Phone 2 and use hotspot as a source of network.
     

Once it is set up, observe if the response time improves. 

 

Keep me posted.

 

Regards,

Juni

Bricemb96
Community Member

No disrespect intended @Juni but please understand how frustrating this is now that your the

(lost count of Google representatives who have asked me to do the same thing, even though I already provided them details of me doing that and more already)

but I can’t allow you guys to continuously waste more of my time doing the same steps over and over again for you guys to eventually shrug your shoulders and end up not even reporting the issue.

this is such a big issue with google support!

I no longer have the energy or motivation to continue to do the same thing expecting a different result with you guys. As it has been nothing but disappointment!

Princesss
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out.

 

@RachelGomez123, we appreciate your help.

 

@Bricemb96, could you please tell us what are the feedback you sent? We'll be more than happy to answer your questions as soon as you provide details. Looking forward to your response.

 

Best,

Princess

I have no questions besides what is wrong with the whole structure of google support?

what had happened to Google over this last three years? Why is it structured so poorly that it is just plagued with issues in ever department?

Muddi
Community Specialist
Community Specialist

Hey Bricemb96,

 

Chiming in, could you share the case ID that was provided to you by our support team so we can check what happen.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Bricemb96,

 

I just wanted to follow up on this. Let us know if you still need help, and we're glad to further assist you.

 

Cheers,

Muddi