This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? Is it a Nest Hub or a Nest Hub 2nd Gen w/sleep sensing? When did your issue begin? Do you have a case ID from your previous interaction that I can review so that we would know what troubleshooting steps you took? What type of call are you trying to make and from what country are you in?
Check out this helpful guide about the types of calls you can do that’s supported by Google.
If you want to add contacts, you can set up household contacts. Follow these steps:
See this guide.
Tell me how it goes.
Apologies for the inconvenience. Do you, by chance, have the case ID from the chat with the previous representative? Also, on the guide that I provided above? What type of call are you trying to do? Is it via:
You can check each one for us to know its requirements and the troubleshooting steps to take.
Looking forward to your response.
No Case ID was provided to me.
I am trying to make a Google Supported call and the calls themselves work, but I am unable to display my phone number when making the calls.
In the guide you provided under section “Show your number when you make calls” I am unable to select my phone number in the Google Home app:
Could you send us a screenshot of the page where it’s not allowing you to select your phone number. Before doing so, please avoid posting sensitive and personal information to avoid privacy and security concerns. Here’s how:
There is no option to insert image from a mobile device.
Here are the steps you can take to see where I am:
1. Open Google Home app
2. Select your account by selecting your photo in the top right.
3. Select Assistant Settings
4. Scroll down to Communication
5. Select Call Providers
6. Select Your own number (I am unable to select this)
As I mentioned before, Google also provides these instructions in the guide:
Apologies for the confusion but, the link that you provided is for carrier/mobile calling. It’s a different type of call when compared to the one you mentioned above which is Google Supported calls.
Mobile calling is available through:
Adding and editing phone numbers to show when calling using Google-supported calls is only available on Android devices.
For more information, take a look at each helpful link:
Hope this helps.