Display issue - black line developing on left side - Google unwilling to help

[mattyd]

So people know, if you have an issue with a Google device, Google will do EVERYTHING in their power not to support the device. I recently started having issues with my Google Hub, with a dark line appearing on the left side. I put a case in with Google, and what they came back with was that my device was ineligible for repair or replacement. as supposedly it's registered under another user. This is total B.S. as I got this as a gift from my mother, new in shrink.

I suggest nobody buy google products, because apparently they have known issues with these devices, and are unwilling to support them, accusing their user base of being thieves or liars apparently as a means to an end. 

I will gladly stick with Amazon smart devices, as they work better and have no issues. 

[jenniffert]

Hi @mattyd,

Thanks for posting here in the community! I apologize for the inconvenience caused by the dark line on the left side of your Nest Hub screen and the situation with our support team. I understand how frustrating this situation can be.

I also appreciate your feedback; it definitely helps us improve our products and meet your needs. To continue assisting you, please fill out this form with all the necessary information. Once you've completed the form, let me know.

Keep me posted.

Best regards,

Jenniffer

[jenniffert]

Hi again, @mattyd,

We haven't seen your submission form come through yet. Were you able to access it okay? Let us know if you're running into any trouble or still need our help!

Keep me posted.

Best regards,

Jenniffer