Distorted Google Voice

[Chris007]

When Google Assistant responds on my Gen 1 devices, the voice is distorted and sounds as if it’s under water. This is happening on two of my Google Home devices 75% of the time. My network connection is strong so I don’t believe it’s that. 

[LPA]

I also have this issue on 3 of my 5 devices.

[Jeremyg]

Hi folks!

Thanks for reaching out to our community @Chris007 and @LPA. I’m sorry to hear about your distorted Google voice, but no need to worry; help is here. Before I start further troubleshooting, let me ask you a few questions:

• Since when did the issue start?
• What mobile device are you using to set up your devices?
• How many Google Mini speakers do you have?
• How many Nest Hubs do you have?
• Is your Google Home app up to date?
• Could you kindly confirm that the Google account you've linked to your Google Home app is the same one you've linked to your devices?
• Could you please let me know in which country you are located?

Thanks for your kind attention; I will be looking forward to your response.

Best regards,

Jeremy

[LPA]

• Since when did the issue start? Several Months ago.
• What mobile device are you using to set up your devices?  Google Pixel 8a 
• How many Google Mini speakers do you have? 6
• How many Nest Hubs do you have? 1
• Is your Google Home app up to date? Yes, Version 3.28.1.7
• Could you kindly confirm that the Google account you've linked to your Google Home app is the same one you've linked to your devices? Yes it is
• Could you please let me know in which country you are located? USA
• Thank you in advance for the help.
• Warmest regards, Larry

[Chris007]

Thanks Jeremyg,

• Issue started: ~9 months ago (could be a little longer)
• Setup Device: iPhone 13 Pro
• Google Devices: 2 Google Mini Speakers, 2 Google Home Speakers, 2 Google Hubs
• Google Home app up is up to date
• Confirmed, the Google account linked to my Google Home app is the same one linked to my devices.
• Canada

Thanks