Distorted audio

[Aideeb]

about a month ago I noticed both google speakers 1st Gen. Started playing music as if the speaker is blown out, music or any sound is distorted and muffled. I have mini nest speakers in each bedroom in my home and also a display and they are all working normally. I find it a coincidence that both older generations sound was distorted at the same time. I believe this is a result of an update or another issue. Please advise. 
I tried everything I could

1. reset speakers

2.restarted network

3. check cables etc

Check settings in google home app, still doesn’t work and I am extremely frustrated.  Up to a month ago they both working absolutely fine. 

[Princesss]

Hi Aideeb,

Thanks for bringing this up.

We're sorry to hear that you're experiencing this with your Google Home Mini. I also appreciate all the details you've shared and the steps that you have tried. To sort this thing out, could you try to move the Google Home speakers closer to the router? Also, it would be a big help to restart your router simply by unplugging it from the power source for at least a few minutes to refresh your network settings and avoid congestion on your network.

Let us know how it goes.

Best,

Princess

[Aideeb]

I have google router and a mesh, they are both in the same room as the speakers. I also unplugged them, same issue remains. 

[Muddi]

Hey Aideeb,

Chiming in, to help us get a better picture of what's happening, do you mind sharing a video? Follow the steps below to know-how:

1. Hit reply or Start a new post.
2. Click Insert photo.
3. Choose an image source location.
4. Follow the on-screen instructions. You can also tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Keep us posted.

Cheers,

Muddi

[Muddi]

Hi there,

How was your Google Home speaker? Let us know if you still need help and we're glad to further assist you.

Cheers,

Muddi
 

[Aideeb]

I tried everything recommended and they still do not work right. Not sure what elsecto do, all other mini. Nest speakers are working, 

[Muddi]

Hey Aideeb,

Could you share us a video showing the issue so we can have a better picture on what's happening to your device? Also, do you notice the issue on Assistant voice?

Cheers,

Muddi

[Muddi · Accepted solution]

Hi Aideeb,

I just wanted to follow up on this. Will you be able to send us a video showing the issue on your device?

Cheers,

Muddi

[Muddi]

Hey Aideeb,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Aideeb]

Yes, I noticed the majority of threads are closed promptly. I tried to attach the video but not sure how to attach in this post. Also I replied to your email with the attachement

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hi Aideeb,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Muddi]

Hey Aideeb,

Thanks for coming back to us. Could you tell us which email you pertaining to? To insert a photo or video, please follow these steps below:

1. Hit reply or Start a new post.
2. Click Insert photo/video.
3. Choose an image/video source location.
4. Follow the on-screen instructions. You can also tap the "Drag and Drop" option. Maximum attachment is 5 MB.

Cheers,

Muddi