Sleep sense cant calibrate

[BravoTwoZero]

Trying to calibrate sleep sense on a nest hub v2. Last setting is to calibrate sleep sensing;

1. the Nest hub refers to calibrate on the phone through the Google Home App settings.
2. The Google Home App refers to "Use the Nest Hub to calibrate again" in the setting to calibrate again .... <>

How to get out of this infite loop? country is the Netherlands; updated to latest version.

[Sidnjduu]

Having exactly the same issue. I'm in the USA.  I already tried disconnected the nest hub, deleting the app, restarting my phone, doing a factory reset on the nest hub, the. Reinstalling everything. Still doing the same loop and won't finish sleep sensing setup. 

[Slipchuck]

Found a way that works for me 

Under home app click settings, invite home member.

Invite and link every Google account you have 

After doing this run through the setup of the Google account that you use the most. (Or keep trying to you get the right one)It should give you an option to on the Google nest hub under settings to turn on sleep sensing and it will then let you calibrate it once you click the calibrate setting 

Please let me know if this works for you 

Randy 

[Jam1231]

Having the same problem. It only started 3 days ago. I’ve had the Nest Hub 2nd Gen for 6 months now without a problem. Now both sleep sense and motion sense gestures are not working for me. It says everything is enabled in the Hone App but nothing works.

[Princesss]

Hi Everyone,

Thanks for reaching out.

Please make sure that these things are checked before calibrating sleep sense:

• Remove any objects between the user and the display screen.
• Check if the Nest Hub (2nd gen) is within 1 foot (30 cm) of the height of the mattress, and that it’s within arm’s reach and faces the user's torso when they lie in bed.
• Check for any objects that move past the user, which may interfere with calibration, for example, fans, curtains, pets, or other people in the room.
• Re-calibrate Sleep Sensing in an empty room, then move the Nest Hub (2nd gen) next to the bed.

To use Sleep Sensing, you’ll need to calibrate your display to recognize where you sleep.

1. From the bottom of your display, swipe up.
2. Tap Settings .
3. Make sure that Motion Sense is on.
4. Tap Sleep Sensing Calibrate.
5. Follow the instructions on your display to begin using Sleep Sensing.

• Note: Since Sleep Sensing monitors the spot you usually sleep, children, pets, and other family members sleeping in that spot will affect your data.
• Device placement, motion, and other devices nearby might lead to inaccurate readings.
• If someone nearby coughs or snores while Sleep Sensing is on, this feature might process and attribute those sounds to you.
• Please make sure you inform people nearby that Sleep Sensing on your Nest Hub might process their sounds, and get their permission before you turn it on.

Hope this helps.

Best,

Princess

[Princesss]

Hi everyone, 

Jumping in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions regarding sleep sensing feature so I can answer it for you.

Cheers,

Princess

[Princesss]

Hi everyone,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Cheers,

Princess

[PierreLaffont]

doesn't work at all..

[Juni]

Hi PierreLaffont,

Thanks for posting here in the Google Nest Community.
 

I know how it feels when something isn’t working as it should. Have you had a chance to try the steps provided by Princess or the suggestion by Slipchuck? You can also try to do a factory data reset to put your device back to its default setting and set it up again as a new device. Check the steps below for guidance.
 

On the back of Nest Hub, press and hold both volume buttons together for about 10 seconds. Your Nest Hub will let you know that it's resetting.

Check this link for more information.

Keep me posted.
 

Thanks,

Juni

[PierreLaffont]

I did everything i could, factory reset 3 times, looked every topic about the subject, try to put the device on very good conditions  etc, etc... nothing yet

[Muddi]

Hi PierreLaffont,

To confirm, do you see the sleep sensing on the setting tray of your Nest Hub (2nd gen)? What is the firmware version of your device? Follow the steps below to know-how:

1.  Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your "Cast firmware version."

Also, please fill out this form with all the needed information. I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out

Cheers,

Muddi

[PierreLaffont]

I am tired to answer about this obvious question 🙂 

the real question is : When google will update the product in order to make it works has it should be ?  

Thanks Google to do the right things 🙂

[Muddi]

Hi PierreLaffont,

My apologies, but we don't have any information to share on when the next firmware update for the Nest Hub (2nd gen). It is best if you could fill out the form so we can further invetigate the issue. Also, providing the firmware version of your device will help us verify if your device is up to date.

Cheers,

Muddi

[Princesss]

Hello there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[PierreLaffont]

 I am currently away from home. I'll post the information as soon as I get back home. Thx.

[Azarco]

Hey PierreLaffont,

Gotcha. We'll be waiting for your update.

Thanks,
Alex

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[PierreLaffont]

hello,

firmware version : 1.56.324896

thanks 🙂

[Muddi]

Hi PierreLaffont,

Thanks for the information. To confirm, have you filled out the form?

Cheers,

Muddi

[PierreLaffont]

Just did ! Thanks 

Pierre

[Muddi]

Hi PierreLaffont,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details.

Cheers,

Muddi

[Muddi]

Hey folks,

Does anyone here need assistance?

Cheers,

Muddi

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Regards,

Juni

[PierreLaffont]

as a client I suggest the thread gets open until this issu isn't solved 😉

[Muddi]

Hey PierreLaffont,

Sure! We'll keep the thread open, and we'll update it as soon as we confirm that the issue is fix.

Cheers,

Muddi

[Danmand]

Hello there.

Got the same issue and have the same firmware version : 1.56.324896

[MattHK]

Same problem persisting here. Posted on other threads (including my own thread),

[MattHK]

A recent factory-reset did the trick for me. 
Google have finally updated their software. 

(May not work for those who've bought their Hubs in (or from) different countries from where they're using it.)

[mkEngel]

As usual with google it will take forever to fix this and maybe destroy another service meanwhile.

[Danmand]

Holy cow

it works now 🤙

[Dan_A]

Hi folks,

@MattHK, @Danmand, that's awesome — glad to hear that your issue is fixed. Thank you for your patience and understanding. Hats off to you!

@mkEngel, @PierreLaffont, could you please confirm if the issue is now resolved?

Looking forward to your response.

Cheers,

Dan

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Princesss]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess