Do not see gesture control on the nest hub 2

[Rajath]

I donot see the gesture control on the nest hub 2 or the google home app. Also i cant swipe up from the menu. But I have seen videos where people are swiping up to access other options. I cant even see the app list

[RXShorty]

Hi @Rajath

You must enable Motion Sense to use gesture controls. 🙂

On Nest Hub (2nd gen), you can turn Motion Sense on or off to start or stop detecting movement. Note: Motion Sense needs to be on to perform Quick Gestures and Sleep Sensing.

1. From the bottom of your Nest Hub (2nd gen) display, swipe up.
2. Tap Settings Motion Sense .

Check out THIS link.

[Rajath]

Thank you for responding. Interestingly I dont see any settings or actions in the navigation. All see are the apps.

[RXShorty]

Hi @Rajath

Did you try changing the settings by using the Google Home App?

Please check this video for more information: https://youtu.be/D7zBGzWhR28?t=17

[Rajath]

Yes, tried that too. For some reason google home think the product is nest hub max as opposed to nesthub 2. You can see the option mentioning camera.

 

[RXShorty]

Hi @Rajath

I never seen this issue before that the Google Home App adds the wrong device.
Does the device in the Google Home App shows a Nest Hub or Nest Hub Max at the devices list?

[Rajath]

 It shows as a display as opposed to nest hub. i have seen some videos where its clearly mentioned that its a nesthub 2

[Rajath]

 

[MplsCustomer]

@Rajath

We have a mixture of 1st and 2nd gen Nest Hubs; I've never seen anything in the Google Home app that tells us that it's a 1st or 2nd gen device except for individual settings.

The screen capture you shared is for the 2nd gen Nest Hub; it shows "Quick Gestures" and is the same as what we see for our 2nd gen Nest Hub.

Gestures (https://support.google.com/googlenest/answer/9449279?hl=en&co=GENIE.Platform%3DiOS) are different from swiping (https://support.google.com/googlenest/answer/9137285?hl=en&co=GENIE.Platform%3DiOS#zippy=%2Cuse-your...) on the Nest Hub. I don't know why you can't swipe, though I have seen a few posts about it. You could try rebooting it in the Google Home app by selecting the Nest Hub, selecting Settings, then the "more" option (the 3 dots) in the upper right corner, and then "Reboot". Or you can unplug it for a minute and plug it back in.

[Dan_A]

Hi folks,

@RXShorty, @MplsCustomer, I really appreciate for the help and giving the information needed.

@Rajath, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Keep me posted.

Best,

Dan

[Rajath]

@Dan_A@MplsCustomer
Yes, I tried that but I still dont see the gesture controls happening. I hope the latest s/w update mess up the hardware.

[Princesss]

Hi Rajath,

Chiming in-- have you noticed any changes on its behavior? Can you provide us the cast firmware version of your Google Nest Hub?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Keep us posted.

Best,

Princess

[Rajath]

Here is the firmware version. not sure how to check if the device is on Fuchisa

[Rajath]

Looks like the image did not get attached.
Cast firmware - 1.56.309385

[Princesss]

Hello there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Rajath]

Done. Let's hope for something. The worst part is my seller "Flipkart" is denying a replacement and claims its the brand's responsibility.

[Princesss]

Hi Rajath,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon.

Best,

Princess

[Rajath]

Thats great. I have been trying to get in touch with the team through the help center, but I have been told the features are in supported in India. That did not make any sense as it was not communicated to me during the purchase.

[Princesss]

Hi Rajath,

We understand and apologies for the inconvenience. I'll keep this thread open until you are assisted via email.

Best,

Princess

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Rajath]

Is there a way to register the device as I am in the US/any supported country so that I can use the sensors?

[Azarco]

Hello Rajath,

Google Nest devices don't need to be registered as long as you're in a country where it is supported. Google Nest devices are basing its features on your location.

Thanks,

Alex

[Azarco]

Hey Rajath,

I saw that our team sent you an email. We highly suggest replaying the email so that our team can continue assisting you on that channel. Also, I'll go ahead and lock this thread if we don't hear back from you after 24 hours. 

Kind regards,

Alex