Thanks for posting.
To confirm, are you using a private network? If so, do you have a dual-band router? Make sure your devices are within 15-20 feet of your router.
Give these steps a try:
Let us know how it goes.
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.