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Doesn’t connect to wifi or the Google home app

Ben9
Community Member

Have a Google nest audio but it won’t connect to wifi or the Google home app, already tried resetting the device several times and also have reset the wifi but still nothing happens. 

3 REPLIES 3

Azarco
Community Specialist
Community Specialist

Hello Ben9,

 

Thanks for posting.

 

To confirm, are you using a private network? If so, do you have a dual-band router? Make sure your devices are within 15-20 feet of your router. 

 

Give these steps a try: 

 

  • Reboot your router and Nest Audio to refresh your connection. 
  • Toggle the Wi-fi settings on your phone
  • Bluetooth is enabled and mobile data is off.
  • Make sure your Google Home app is updated. 
  • Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
  • Turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app. 
  • Use a mobile hotspot to set up your devices (To isolate the issue). Hope the steps help!

Let us know how it goes.

 

Best,
Alex

Juni
Community Specialist
Community Specialist

Hi there,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Regards,

Juni