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Duo/meet calls are poor quality in nest mini speaker

pradeepccj
Community Member

I posted about the issue so far, but the problem persists, and I was unable to respond prior locking the thread. After i changed Wi-Fi connection the duo calls found not working well. Not hearing sound from other end or my sound the other end. I rebooted the speaker and changed the router but still the issue remains as before. Kindly help to fix the issue. May be the single band router is the villain? Thanks

3 REPLIES 3

Juni
Community Specialist
Community Specialist

Hi, pradeepccj,
 

Thanks for getting back to us and for trying those troubleshooting steps. Let's rule out the possibility that it has something to do with the network. Set up your Nest Mini using a mobile hotspot. Follow the steps below. 
 

  1. Phone 1 open hotspot.
  2. Phone 2 connects to Phone 1 hotspot.
  3. Phone 2 download Google Home app.
  4. Factory data reset your Google Nest speaker.
  5. Setup Nest Mini using Phone 2 and use hotspot as a source of network.

Let me know how it goes.

 

Best,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.


Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello pradeepccj, 

 

We haven’t heard back from you, I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.


Regards,

Juni