Empty Settings Page - Google Home/Nest Hub

[christoman]

I have a bunch of Google Home and other assistant devices.    In setting up two new Nest Hubs I noticed that my wife could not access the settings for them from the Home app on her phone (click on the gear icon, and the page is blank).    I noticed at the same time that the same problem exists for her on all the other devices (original Google Home, GH minis, etc.) except for the Nest Hub Max.   This prevents her from adding her account to the device.    We both have Google Workspace (GSuite) accounts, which may be the problem.    Although Google Workspace support has been an issue broadly, it has not been a problem in the past in terms of adding accounts to existing devices.    Am I doing something wrong or has there been an update that is causing this?

[MrGoogle]

If you go to the Google Home App, Click on Settings, Household, she is in the list, correct?  If so, you could try removing her and re-inviting. 

[christoman]

No, that doesn't work as she has a Google Workspace account.    I don't think this functionality has every worked in the Home app for GSuite.    They have been able to add accounts to individual devices, though.

[christoman]

Anything else I can look at with this problem?    Makes no sense to me that my wife can get to the settings and add herself to the Nest Hub Max but not the gen2 Nest Hub.    Are they running different OSes?

[MrGoogle]

I can't think of what else to try.  Seems like a bug.

You could try posting to the Reddit group for Google home.

https://www.reddit.com/r/googlehome/

[Jake]

Hey christoman,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey christoman,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[christoman]

Yes, still the same problem.    There seems to be no way for my wife to be added to any Nest devices with our Workspace accounts.

[Jake]

Hey christoman,

I am sorry to hear you are still running into the issue, and for the delayed reply. I would be more than happy to assist you. I did find an article that has some troubleshooting steps. Please let me know if that helps, or if you are still having trouble.

Best regards,

Jake

[christoman]

No, this didn't help.

[Stevoc]

I have a similar problem but the account is mine. My camera on the hub max kept going offline every 2 or 3 days and id reboot and then it worked.... Until it didn't.  So other threads suggested removing device from Google home, factory reset and re-adding would work.  It didn't.  Now I can't get into the setting menu tomorrow it from my 'home'. 

[Stevoc]

Tomorrow should say ' to remove it'

[churchill95]

I have the same problem. What's the solution?