Error code 83509

[Sd7]

My nest mini stopped working and now I can’t set it up as I keep getting error code 83905.  I’ve tried the using a hot spot but still gets the same error.  Is there a way to correct this .

[MplsCustomer]

@Sd7 

Google Nest should really have a Help topic on this error, rather than forcing customers to search through this forum for various remedies used by other customers.

[LovelyM]

Hello everyone, 

@MplsCustomer, your assistance here is greatly appreciated.

Thanks for posting, @Sd7. Ensure that you're using a personal Google Account to set up your Google Nest Mini since this issue usually shows up when you're using a Google Workspace Account or other email accounts with strong security and privacy configuration.

If you're using a personal email, exit the setup screen and enable voice match in the Google Home app. Here's how: open the Google Home app > Tap the Account icon at the top right > Choose Assistant Settings > Hey Google & Voice Match > Other devices > Tap on the device name that you're currently setting up > If it asks you to turn on voice match, follow the on-screen prompts.

Let me know how it goes.

Best, 
Lovely

[LovelyM]

Hey Sd7, 

Chiming in — how's it going? Still need our help? I want to ensure everything's all good on your end, so do let me know if you've tried the steps I've given above.

Kind regards, 
Lovely

[LovelyM]

Hi Sd7, 

It's me again. We haven’t heard any updates from you. I’ll go ahead and lock this thread within 24 hours. If you still need assistance, feel free to start a new thread in the Community.

Cheers, 
Lovely