Error during final step of Google Nest Mini setup.

[penguin_penguin]

Hi there.

My Nest Mini continues to show offline even though I can perform voice commands on the device.
So I have initialized it. However, at the final step of the setup, I get the following error message: " Setting up your Nest Mini a problem occurred during."
After this problem occurred, I initialized again. This time, Google Nest Mini stopped detecting Wi-Fi. The setup does not show any Wi-Fi suggestions. Is there any action I can take?

[Azarco]

Hey penguin_penguin,

Were sorry for the trouble this may have caused you — let's sort this out.

Are you using a private home network? Also, were there any changes in your network before it happened? 

Try these steps:

• Make sure your Google Nest Mini is within 15-20 feet of your router.
• Uninstall and reinstall your Google Home app.
• Reboot your phone, Nest Mini and router to refresh the connection.
• Toggle the Wi-Fi settings on your phone.
• If the issue persists, try resetting your Nest Mini to its default settings. It will erase all the data on your speaker.

Let us know how it goes.

Best,

Alex

[Azarco]

Hello there,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Regards,

Alex

[Azarco]

Hi penguin_penguin,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Thanks,

Alex