Good Day--- just bought a Nest Hub Max. I had it set up on one phone but when I went to set it up on my second phone I started getting issues so I decided to start over. Removed the app from both phones and reset the Max. Have gone thru the set up the second time but upon trying to finish set up hit the screen that the Max is connected to another account or home and I cannot finish my set up. Unfortunately it appears I have created a loop that I cannot get out of. Do not know how to start all over.
That's not the experience we want you to have and we're here for you. A few questions: are you the only account owner or have you added a family member to be a part of your Google Home system? Do you have a Nest Camera or Nest Application active or are all of your devices only linked to your Google Home app? Since you mentioned 2 phones, we must first need to uninstall all of it on both phones. Factory reset your Nest Hub Max again to revert it back to its default and original settings. By the way, what phone are we gonna be using for the set up?
Since we are going to be using your account, before setting up your Nest Hub Max, create a new Home structure on your Google Home app. Follow the steps below:
Set up your Nest Hub Max to the new Home structure and tell us how it goes.